Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Defi Archer

Defi Archer

Summary

Adept at driving user engagement and fostering strategic partnerships, I leverage my skills for your project while keeping community the number one priority.

Equipped with strong problem-solving abilities, willingness to learn, and proficient communication skills, here to contribute.

Overview

3
3
years of professional experience

Work History

Collaboration Manager / Social Media Moderator

Habibi DAO - $OIL
03.2024 - Current
  • Created, investigated and resolved content issues to achieve engagement, success and standards of quality.
  • Partnered with IT to troubleshoot and address platform, Discord, individual issues.
  • Reached out to several other projects and foundations to achieve strategic partnerships and visibility for the project.
  • Gathered customer feedback to analyze and report to lead team and facilitate further action.
  • Reviewed, classified or eliminated highly sensitive content and chat uploaded by users, deescalated many situations while maintained community comfort.
  • Worked with internal stakeholders to improve the flow of information, hype and early alpha in social media and community environments.

Live Chat Agent

Zseppelin
01.2023 - 02.2024
  • Researched customer inquiries to provide accurate and up-to-date information while analyzing them to guarantee a feedback of customer success.
  • Provided demonstrations to educate customers on product features onsite and online help resources.
  • Remedied issues quickly, friendly and within mandated policies and procedures.
  • Assisted customers with order placements, product returns and tracking.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.

Co-Founder

Gepards Inc.
02.2022 - 08.2023
  • Established foundational processes for business, marketing, connective operations. Conducted market research to scope out industry competition, niche and identify trends.
  • Developed marketing materials and campaigns to boost awareness and engagement, initiatives to drive and maintain growth. Consulted with advocates and copywriters for legal.
  • Recruited, interviewed and hired new staff members and managed their shifts and duties. Networked with other projects and founders to increase presale opportunities and traction.
  • Represented the project at conferences, live talks, Twitter spaces and events.
  • Established and maintained relationships with the community, vendors and strategic partners.

Education

Communications, PR/Marketing

University of Szeged

Skills

  • Social media and promotions
  • User engagement
  • Customer support
  • Community management
  • Cross-cultural communication
  • Adaptability
  • Interpersonal skills
  • Problem-solving aptitude
  • Multitasking
  • 56 wpm in English on mobile
  • 74 wpm in English on desktop
  • 62 wpm in Hungarian on desktop

Languages

Hungarian
Native language
English
Proficient
C2

Timeline

Collaboration Manager / Social Media Moderator

Habibi DAO - $OIL
03.2024 - Current

Live Chat Agent

Zseppelin
01.2023 - 02.2024

Co-Founder

Gepards Inc.
02.2022 - 08.2023

Communications, PR/Marketing

University of Szeged

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Defi Archer