Dezső Benes
Call Center Representative
Debrecen,HB
Summary
Dynamic and service-oriented professional with extensive experience at Ryanair, adept at resolving complex customer issues and enhancing satisfaction. Proven ability to multitask and communicate effectively, ensuring prompt service. Skilled in active listening and problem-solving, consistently delivering quality interactions in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Receptionist
Augusta Hotel Motel
02.2023 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Call Center Representative
Ryanair
01.2022 - 06.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Gatekeeper
BHS-Trans
04.2021 - 07.2021
- Maintained a safe environment through regular inspection of entry points and reporting potential hazards.
- Trained new staff members on established gatekeeping procedures, fostering consistency in quality throughout the team''s operations.
- Addressed visitor concerns promptly, providing accurate information or directing them to appropriate resources as needed.
- Collaborated closely with other departments such as maintenance, events, and security to ensure seamless integration between services provided at the facility entrance point.
Sakebar Busboy
Nobu
06.2020 - 09.2020
- Demonstrated excellent time-management skills while multitasking various responsibilities during peak business hours.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
Education
Bachelor of Arts - Communication And Media
Debreceni Egyetem
Debrecen, Hungary 04.2001 -
Skills
Telephone skills
Timeline
Receptionist
Augusta Hotel Motel
02.2023 - 11.2024
Call Center Representative
Ryanair
01.2022 - 06.2022
Gatekeeper
BHS-Trans
04.2021 - 07.2021
Sakebar Busboy
Nobu
06.2020 - 09.2020
Bachelor of Arts - Communication And Media
Debreceni Egyetem
04.2001 -
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