Diana Csaszar

Identity and access management database administration:
• maintain the databases of one of the top10 application of DTAG both in test - and in productive environment as well
• create and modify objects in the databases (such as applications, roles, role assignments) via SQL
• responsibility for data quality also in frontend application (role shop)
• granting permissions via mass-uploads
• create auto-assign logic for role assignments with iDoque language
• create reports for applications connected to core IAM system
• in case of any issue perform root cause analysis make recommendations to improve IAM processes or prevent future occurrence of end user access issues.
• Apply Agile / Scrum methodology: participate on PI planning, sprint, daily standup
• write VBA script to automatize repetitive tasks
• occasionally investigating critical issues and implement major changes in out of office hours
#SQL, SAP, VBA, One Identity, Scrum, Agile, Miro, Confluence, Jira, SM9, SNOW

Providing technical support for a full range of business technology (including computer system, networking, infrastructure) Handle incidents according to ITIL framework (SLA, KPA) Create, escalate and follow up critical and major incidents. As senior agent I supported the team leader’s in his daily tasks – reporting, creating handovers.