Diana Köves

- Made sure that the calculated rates and payment structure meet the customer's need and are also profitable for IBM Financing.

- Calculated different scenarios, considering the cost and risk factors, the actual methodology guidelines and delegation levels.

- Led deal discussions and gave recommended solutions to the teams that benefit IBM as a whole.

- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

- Monitored accounts for compliance with established payment plans and flagged non-compliances.

- Negotiated with account holders to devise repayment plans and minimize collections receivables.

- Working on the settlement of the invoice either by payment, credit or authorized adjustments.

- Monitored competitors' pricing activities to make effective decisions that would improve company revenue.

- Carefully monitored market trends to ascertain best pricing for Company's products.

- Developed strong analytical and financial skills, which helped to anticipate market and company needs.

- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing

- Provided responsive customer price quotes, ensuring calculated rates and structures meet client needs

- Performed in-depth investment analysis of complex business proposals

- Calculated various pricing scenarios considering cost and risk factors, adhering to methodology guidelines and delegation levels

- Assisted with creating audit and performance reports for EMEA pricing

- BOL activities: To support countries, Sales, Accounting, F&P department, tracking incoming contracts, create invoices, process the payments to BP, reconciliation of portfolio

- Focal for many peer reviews, audits, E2E process

- In 2011 EOL activities: customer decision registration, EOL pricing calculation, managing portfolio

- I was in touch with customers and looked for new ones