Dina Samha
Birmingham,West Midlands
Summary
Driven and client-focused professional with talent for leadership and customer service, ready to excel in hospitality management. Excels in team coordination and problem-solving, ensuring seamless operations and guest satisfaction. Committed to bringing exceptional service and operational excellence to this role.
Accomplished professional with extensive expertise in restaurant operations and staff management. I demonstrate proficiency in restaurant promotion strategies, catering events supervision, and high volume operations control and scheduling coordination, and ensuring to food hygiene standards. Adept at managing waiting and barista staff, Committed to upholding health and safety procedures while effectively handling reservations and customer complaints. Multilingual communicator with a focus on enhancing team performance through mentoring and strategic planning.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Front of house supervisor
Eastern Jam
Birmingham, West midlands
2025.08 - Current
- Monitored restaurant ambiance, contributing to a positive dining experience.
- Assisted in menu planning, offering diners varied culinary choices.
- Ensured regulatory compliance in all front-of-house operations.
- Handled customer complaints, ensuring swift resolution and client retention.
- Promoted inclusive atmosphere amongst diverse team members, fostering mutual respect and cooperation.
- Improved customer satisfaction with prompt and courteous service.
- Upheld high standards of hygiene within establishment, promoting health and safety regulations compliance.
- Implemented training programmes to enhance team performance.
- Conducted regular inventory checks for adequate stock maintenance.
- Streamlined reservation process, enhancing customer convenience.
Assistant manager
House of Chaii/Eastern Jam
Birmingham, West Midlands
2024.09 - Current
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Improved customer service by implementing new procedures and protocols.
- Handled customer complaints effectively, restoring trust in our brand.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Encouraged prospective customers to try products, leading to increased sales conversion rates.
Barista
House of Chaii
Tipton, West Midlands
2023.05 - 2024.09
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Totalled bills and accepted cash, card and mobile payments.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Created speciality drinks according to exact customer requests and preferences.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Education
GCSEs - Maths & English
Walsall College
Walsall, United Kingdom 2019.09 - 2022.06
Certificate of Higher Education - Physical and Engineering Science
The City of Liverpool College
Liverpool, United Kingdom 2026.09 -
Skills
- Restaurant promotion strategies
- Staff performance monitoring
- Scheduling coordination
- Restaurant operations
- Shift management
- Seating plans
- Waiting and barista staff management
- Menu knowledge
- Health and safety procedures
- Reservation management
- Staff mentoring
- Complaint handling
- Multilingual communication
- Food allergens awareness
Languages
English
Native
Arabic
Fluent
References
References available upon request.
Timeline
Certificate of Higher Education - Physical and Engineering Science
The City of Liverpool College
2026.09 -
Front of house supervisor
Eastern Jam
2025.08 - Current
Assistant manager
House of Chaii/Eastern Jam
2024.09 - Current
Barista
House of Chaii
2023.05 - 2024.09
GCSEs - Maths & English
Walsall College
2019.09 - 2022.06