Dóra Kubinyi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Shift Leader-Senior Guest Service Officer
Plaza Premium Group
01.2022 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Managing and coordinating airline and business partner relationships
- Providing ongoing training to the team
- Handling all shift leader office works
- Reporting to the Director of Operation
Gáspár Medical Center
Gáspár Medical Center
09.2020 - 09.2021
- Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
- Streamlined patient registration processes for a smoother check-in experience and reduced wait times.
- Enhanced patient communication by promptly addressing inquiries and concerns in a professional manner.
- Collaborated with medical staff to ensure accurate record-keeping, contributing to improved patient care.
- Supported back office works.
Check-in Agent
Menzies Aviation Hungary Kft.
06.2016 - 08.2020
- Ground handling for different airlines
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
- Handled flight supervisor duties.
Store Manager's Assistant
Trafikárium Tabak Bt.
05.2013 - 05.2016
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Legal Assistant
D. A. S. Legal Defence Insurance Zrt.
08.2010 - 08.2011
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Education
Legal Administrative Assistance
Forrai Private School
Budapest06.2011
High School Diploma -
Mihály Táncsics High School
Budapest 06.2009
Skills
- Production Reporting
- Customer Service Management
- Technical Support
- Motivational Leadership
- Employee Attendance Monitoring
- Staff Education and Training
- Employee Scheduling
- Time Management
- Multitasking
- Great Written Communication
Languages
Hungarian
Native language
English
Advanced
C1
Timeline
Shift Leader-Senior Guest Service Officer
Plaza Premium Group
01.2022 - Current
Gáspár Medical Center
Gáspár Medical Center
09.2020 - 09.2021
Check-in Agent
Menzies Aviation Hungary Kft.
06.2016 - 08.2020
Store Manager's Assistant
Trafikárium Tabak Bt.
05.2013 - 05.2016
Legal Assistant
D. A. S. Legal Defence Insurance Zrt.
08.2010 - 08.2011
Legal Administrative Assistance
Forrai Private School
High School Diploma -
Mihály Táncsics High School
Similar Profiles
SITI NORASHIKIN BAHARUDINSITI NORASHIKIN BAHARUDIN
Assistant Manager, Human Resources at Plaza Premium GroupAssistant Manager, Human Resources at Plaza Premium Group
Kai Yue LOKai Yue LO
Group Financial Accountant Lead at Plaza Premium GroupGroup Financial Accountant Lead at Plaza Premium Group
Sumram KaurSumram Kaur
Guest Service Officer at Plaza Premium GroupGuest Service Officer at Plaza Premium Group