Overview
Work History
Education
Timeline
Generic
Dóra Lucsánszki

Dóra Lucsánszki

EMEA Payroll Specialist
Budapest

Overview

2
2
Languages
6
6
years of professional experience

Work History

EMEA Payroll Specialist

Cloudpay
02.2023
  • Serve as the primary liaison between clients and Payroll Providers, ensuring seamless payroll operations
  • Review and validate monthly payroll reports for accuracy and compliance
  • Proactively manage deadlines to ensure timely payroll delivery
  • Provide regular, detailed updates to the EMEA Payroll Supervisor on payroll status
  • Recommend and implement process improvements to enhance efficiency and accuracy
  • Uphold QA compliance by enforcing established payroll procedure

Customer Care Manager

Medicover
05.2021 - 07.2022
  • Monitor and drive engagement within a team
  • Coordinate the daily work of a team to meet the required service level components
  • Train, supervise and mentor new team members
  • Work closely with team members to solve process problems
  • Manage outbound or inbound calls or emails
  • Collaborating with other departments

Customer Care Representative

Medicover
01.2018 - 05.2021
  • Handled incoming calls and messages; identified needs and escalated when necessary
  • Provided accurate information on products, services, and procedures
  • Advised clients on suitable service options
  • Documented inquiries and managed issue tracking efficiently

Receptionist

Korona Hotel
03.2016 - 03.2018
  • Greeted and assisted guests upon arrival, providing exceptional customer service.
  • Managed multi-line phone system, routing calls efficiently to appropriate departments.
  • Scheduled appointments and coordinated reservations for various hotel services.
  • Maintained cleanliness and organization of reception area, ensuring welcoming atmosphere.

Education

BSc - English Studies

University of Debrecen
06.2020

Timeline

EMEA Payroll Specialist

Cloudpay
02.2023

Customer Care Manager

Medicover
05.2021 - 07.2022

Customer Care Representative

Medicover
01.2018 - 05.2021

Receptionist

Korona Hotel
03.2016 - 03.2018

BSc - English Studies

University of Debrecen

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Dóra LucsánszkiEMEA Payroll Specialist