Dóra Osztermayer
Budapest,Hungary
Summary
Detail-oriented professional with expertise in SAP, Oracle PeopleSoft, Workday, and Salesforce. Proficient in MS Office, Advanced Excel, and SharePoint, demonstrating strong analytical and organisational skills. Committed to leveraging technical proficiency to drive efficiency and innovation in dynamic environments.
AREAS OF EXPERTISE
Business Operations • Operational Excellence • HR Shared Services • Finance Operations • SOX Compliance • Contract & Invoice Operations • Stakeholder Management • Process Optimisation • Continuous Improvement • Reporting & Financial Analysis • Cross-functional Collaboration • Customer & Employee Experience • Multilingual Communication • Arts & Cultural Engagement
CAREER HIGHLIGHTS
⭐ Successfully led the implementation of the ACE Project, strengthening SOX compliance and operational excellence across the DACH markets.
⭐ Active volunteer at the Ludwig Museum of Contemporary Art since 2019, contributing to international exhibitions, multilingual guided tours and visitor engagement.
⭐ More than 20 years of experience across Business Operations, HR Shared Services and Finance within multinational organisations.
⭐ Extensive experience collaborating with international stakeholders across DACH and EMEA in five working languages.
⭐ Passionate mentor supporting onboarding, knowledge sharing and professional development.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Senior Contract & Invoice Operations Specialist
Diageo Business Services
Budapest
05.2024 - Current
- Delivering operational excellence, compliance and stakeholder partnership across Germany, Austria and Switzerland.
- Lead end-to-end contract and invoice operations across the DACH markets, ensuring accuracy, compliance and timely execution of commercial agreements.
- Successfully led the six-month implementation of the ACE Project, strengthening SOX compliance, audit readiness and process standardisation.
- Manage customer spend and trade investment processes while ensuring financial accuracy and effective budget control.
- Coordinate monthly accrual review meetings with Commercial Finance Business Partners, Key Account Managers and Sales teams, supporting accurate financial reporting and month-end close.
- Drive continuous improvement initiatives through SharePoint optimisation, Budget Tracker enhancements and documentation standardisation.
- Prepare multilingual project documentation and translate business materials into German and French to support international rollouts.
- Build trusted partnerships with Finance, Commercial and Sales stakeholders across Germany, Austria and Switzerland.
- Support month-end and year-end closing through reporting, reconciliation and financial analysis.
- Contribute to knowledge sharing and process harmonisation across international teams.
Volunteer Museum Guide & Cultural Projects Contributor
Ludwig Museum – Museum of Contemporary Art
Budapest
01.2019 - Current
- Deliver multilingual guided tours in Hungarian, English, German and Italian for individual visitors, groups and VIP guests.
- Contribute to exhibitions, translations and international cultural projects.
- Participated in the Ludwig30 anniversary programme.
- Supported the Venice Biennale collaboration and the Night of Museums.
- Guided visitors in temporary and pop-up exhibitions.
- Promoted contemporary art through multilingual communication and audience engagement.
Senior HR Services Representative
The Estée Lauder Companies
- Supporting global HR Shared Services operations across EMEA, the Americas and APAC, delivering high-quality employee experience, recruitment support and continuous process improvement in a multicultural environment.
- Supported end-to-end HR operations across multiple international markets, ensuring an excellent employee experience throughout the employee lifecycle.
- Participated in the recruitment process by screening CVs, conducting virtual interviews, assessing language proficiency and contributing to candidate evaluations for the Hungarian Affiliate.
- Provided global support for the Taleo recruitment system, assisting candidates throughout the application and onboarding process while collaborating with HR teams across EMEA, the Americas and APAC.
- Mentored five HR Services colleagues through regular coaching sessions, supporting their professional development and knowledge sharing across multiple European markets.
- Designed and delivered multilingual online training sessions for HR Business Partners and managers, promoting consistent HR processes and best practices.
- Analysed operational performance metrics, identifying trends and supporting continuous service improvements through data-driven insights.
- Coordinated continuous improvement initiatives, contributing to process optimisation, operational efficiency and service quality.
- Participated in international HR projects, including new country implementations, payroll transition activities and system testing.
- Provided expert guidance on HR policies, HR systems and employee enquiries, acting as a trusted point of contact for employees and managers.
HR Advisor – Europe
Diageo Hungary Ltd
- Provided multilingual HR advisory services and operational support across seven European markets within a shared services environment.
- Delivered HR support for Hungary, Italy, the United Kingdom, Switzerland, Germany, Austria and France, ensuring consistent application of country-specific HR policies.
- Supported international HR projects, including data integrity initiatives, migration programmes, employee engagement activities and organisational restructuring.
- Advised employees and managers on HR policies, payroll, benefits, HR systems and employee lifecycle processes.
- Managed the preparation and administration of employee lifecycle documentation, including hiring, transfers, promotions, organisational changes and employee exits.
- Partnered with cross-functional HR teams to ensure efficient, compliant and customer-focused HR service delivery.
Credit Controller
Global Travel & Middle East (Diageo)
- Managed credit control activities for Global Duty Free Europe and North America in close collaboration with European In-Market Companies and the Miami Office.
- Oversaw cash collection, payment allocation, order release and the resolution of customer account and Customer Spend issues.
- Maintained strong relationships with internal and external stakeholders to support efficient financial operations and cash flow management.
Customer Service Representative
GE Hungary
- Managed strategic customer accounts across Germany, Austria and Switzerland, ensuring accurate order processing and excellent customer service.
- Coordinated purchase order management and acted as a trusted point of contact for key international customers.
Executive Assistant to the Austrian Member of the Board
Generali Insurance
- Provided executive-level administrative and organisational support to the Austrian Board Member, ensuring efficient coordination of daily business activities and international communication.
Education
Master of Arts (MA) - Italian Language & Culture, German Language & Culture, Qualified Secondary School Teacher, Specialisation in German Translation and Interpreting
University of Szeged (JATE), Faculty of Arts
Skills
- SAP
- Oracle PeopleSoft
- Workday
- Salesforce
- MS Office
- Advanced Excel
- SharePoint
AREAS OF EXPERTISE
- Business Operations
- Operational Excellence
- HR Shared Services
- Finance Operations
- SOX Compliance
- Contract & Invoice Operations
- Stakeholder Management
- Process Optimisation
- Continuous Improvement
- Reporting & Financial Analysis
- Cross-functional Collaboration
- Customer & Employee Experience
- Multilingual Communication
- Arts & Cultural Engagement
PROFESSIONAL DEVELOPMENT
- Professional Training
- Six Sigma Training (GE)
- Finance for Non-Finance Professionals (KPMG)
- Advanced Excel Training
- SAP Training
- Oracle PeopleSoft HR Training
- Recruitment Skills
- HR Shared Services Training
- Credit Management & Cash Collection Training
- Pricing Training (GE)
- Presentation Skills – Train the Trainer
- Building Customer Relationships
- Time Management
- Multicultural Awareness Training
LANGUAGES
Hungarian
Native
German
Proficient (C2)
English
Advanced (C1)
Italian
Proficient (C2)
French
Upper intermediate (B2)
Portuguese
Beginner (A1)
Certification
- Business Interpreter specialising in Business, Tourism, Insurance and NATO terminology (NATO assignment, Naples)
- Italian and German Language Instructor – Katedra Language School & Budapest Nyelvstúdió
- Category B Driving Licence
INTERESTS
Contemporary Art, Museums, Cinema, Theatre, Dance, Psychology, Languages, Running
Timeline
Senior Contract & Invoice Operations Specialist
Diageo Business Services
05.2024 - Current
Volunteer Museum Guide & Cultural Projects Contributor
Ludwig Museum – Museum of Contemporary Art
01.2019 - Current
Executive Assistant to the Austrian Member of the Board
Generali Insurance
Customer Service Representative
GE Hungary
Credit Controller
Global Travel & Middle East (Diageo)
HR Advisor – Europe
Diageo Hungary Ltd
Senior HR Services Representative
The Estée Lauder Companies
Master of Arts (MA) - Italian Language & Culture, German Language & Culture, Qualified Secondary School Teacher, Specialisation in German Translation and Interpreting
University of Szeged (JATE), Faculty of Arts