Dóra Sára Csek
Customer Service And Sales Reprsentative
Szeged,CS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Telekom
01.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Corporate Sales Representative, Social Media Manager
Novotel
11.2022 - 11.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Negotiated contracts with clients and developed relationships with key personnel
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and implemented sales strategies to increase profits
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Generated new leads through networking and attending industry events
- Used customer insights to develop innovative sales strategies to increase sales
- Reconciled billing discrepancies with regulatory agencies and finance department
- Analyzed and reported social media and online marketing campaign results
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Designed and implemented social media strategies to align with business goals
- Increased customer engagement through social media
Front Desk Associate
Holiday Express Inn. (US)
06.2022 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used internal software to process reservations, check-ins and check-outs
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Performed basic daily bookkeeping tasks
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Collected room deposits, fees and payments
Front Desk Manager
Tiszavirág Hotel
09.2019 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used internal software to process reservations, check-ins and check-outs
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Performed basic daily bookkeeping tasks
- Kept accounts in balance and ran daily reports to verify totals
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Provided positive first impressions to welcome existing, new and potential customers
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Took reservations over phone, in person and via computer for guests and provided confirmation information
Front Desk Associate
Bella Hotel
06.2017 - 08.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used internal software (hostware and hotelgram) to process reservations, check-ins and check-outs
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Performed basic daily bookkeeping tasks
Front Desk Receptionist, Camp Manager Assistant
Resort in Dánfok
06.2017 - 08.2017
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Used internal software to process reservations, check-ins and check-outs
- Entered and updated sensitive customer information during check-ins and room changes
- Kept accounts in balance and ran daily reports to verify totals
Education
Bachelor of Arts - Cummunication And Media Science
University of Szeged
Succesful Online Presence - undefined
Magyar Turizmus Akadémia
Sales Communication - undefined
Magyar Turizmus Akadémia
Skills
Problem-solving
Call management
Adaptability and flexibility
Customer needs assessment
Time management
Timeline
Customer Service Representative
Telekom
01.2024 - 11.2024
Corporate Sales Representative, Social Media Manager
Novotel
11.2022 - 11.2023
Front Desk Associate
Holiday Express Inn. (US)
06.2022 - 09.2022
Front Desk Manager
Tiszavirág Hotel
09.2019 - 05.2022
Front Desk Associate
Bella Hotel
06.2017 - 08.2019
Front Desk Receptionist, Camp Manager Assistant
Resort in Dánfok
06.2017 - 08.2017
Succesful Online Presence - undefined
Magyar Turizmus Akadémia
Sales Communication - undefined
Magyar Turizmus Akadémia
Bachelor of Arts - Cummunication And Media Science
University of Szeged
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