Dóra Fanni Sablik
Customer Service Coordinator In Logistics
Budapest
Summary
Dynamic Customer Service Coordinator at DHL Supply Chain with expertise in supply chain operations and logistics management. Proven track record in enhancing customer satisfaction through effective problem-solving and cross-functional collaboration. Skilled in documentation and complaint handling, consistently improving processes and mentoring team members to elevate performance.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
DHL Supply Chain
02.2020 - Current
- Respond to customer needs through competent customer service and prompt problem-solving.
- Maintain accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
- Coordinate order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Investigate and resolve issues with shipments, providing effective solutions.
- Mentor junior team members, fostering a positive work environment and boosting overall team performance.
Education
Bachelor of Arts - Social Pedagogy
Pázmány Péter Catholic University
Budapest, Hungary 04.2001 -
Skills
Supply chain operations
Customer service
Documentation skills
Invoice verification
Complaint handling
Logistics management
Verbal and written communication
Problem-solving
Time management
Report preparation
Cross-functional collaboration
Additional Information
Based currently in Budapest, HU however I am relocating to Prague, CZ in September.
Timeline
Customer Service Coordinator
DHL Supply Chain
02.2020 - Current
Bachelor of Arts - Social Pedagogy
Pázmány Péter Catholic University
04.2001 -
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