Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Dóra Fanni Sablik

Dóra Fanni Sablik

Customer Service Coordinator In Logistics
Budapest

Summary

Dynamic Customer Service Coordinator at DHL Supply Chain with expertise in supply chain operations and logistics management. Proven track record in enhancing customer satisfaction through effective problem-solving and cross-functional collaboration. Skilled in documentation and complaint handling, consistently improving processes and mentoring team members to elevate performance.

Overview

5
5
years of professional experience

Work History

Customer Service Coordinator

DHL Supply Chain
02.2020 - Current
  • Respond to customer needs through competent customer service and prompt problem-solving.
  • Maintain accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
  • Maintain accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinate order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Investigate and resolve issues with shipments, providing effective solutions.
  • Mentor junior team members, fostering a positive work environment and boosting overall team performance.


Education

Bachelor of Arts - Social Pedagogy

Pázmány Péter Catholic University
Budapest, Hungary
04.2001 -

Skills

    Supply chain operations

    Customer service

    Documentation skills

    Invoice verification

    Complaint handling

    Logistics management

    Verbal and written communication

    Problem-solving

    Time management

    Report preparation

    Cross-functional collaboration

Additional Information

Based currently in Budapest, HU however I am relocating to Prague, CZ in September.

Timeline

Customer Service Coordinator

DHL Supply Chain
02.2020 - Current

Bachelor of Arts - Social Pedagogy

Pázmány Péter Catholic University
04.2001 -
Dóra Fanni SablikCustomer Service Coordinator In Logistics