Eda Buyukyildirim
Budapest
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accommodation Services Specialist
Agoda
Budapest
05.2023 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved partner experiences.
- Educated the hotel partners regarding system and tools for managing their reservations and payment inquiries.
- Developed strong relationships with partners, fostering trust and loyalty through exceptional service delivery.
Customer Experience Specialist
Agoda
Budapest
07.2022 - 05.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer and supplier feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer and supplier inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Led training sessions for new employees on proper telephone etiquette, technical troubleshooting protocols, and other essential skills needed for success in their roles as Customer Experience Specialists.
International Customer Service Specialist
Janoschka
Turkey
10.2020 - 06.2022
- Coordinated with sales teams in developing targeted marketing campaigns aimed at expanding the company''s presence within key international markets.
- Increased customer retention rates by effectively addressing and resolving escalated concerns from international clients.
- Conducted regular performance reviews, identifying areas for improvement and implementing necessary changes for better service delivery.
- Collaborated with global teams to develop customized solutions for complex customer issues.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Freelance Localization and Language Specialist
Ajans Kriter
Turkey
01.2018 - 10.2020
- Improved customer satisfaction by providing accurate, culturally-relevant translations for marketing materials.
- Developed style guides and glossaries for consistent terminology usage throughout localization projects.
- Reduced localization costs by negotiating with vendors and optimizing resource allocation.
- Implemented quality assurance measures to minimize errors in translated content, enhancing brand reputation.
- Coordinated closely with product managers to keep track of product updates requiring localization support.
Export Sales Intern
Baran Ambalaj San. Ve Tic. A.Ş
Turkey
06.2018 - 08.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Organized meetings with key account and kept contact information up to date.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various CRM programs, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - American Studies
Ege University
Turkey02.2020
Bachelor of Arts - Translation And Interpretation
Ege University
Turkey06.2019
Skills
- Customer Support
- Workflow Management
- Excellent Communication
- Multitasking and Organization
- Project Management
- Organization skills
- Microsoft Office
- Trados
- Zendesk
- Workday
- Customer Relationship Management
Certification
- Communication and Interpersonal Skills at Work - University of Leeds - 31st January 2021
- Introduction to Business Management- King’s College London - 31st January 2021 -
- Advanced Excel - İstanbul İşletme Enstitüsü - August 2020
- Stand Together Against Racism - European Commission - April 2020
- Certificate of Participation - European Union Young Translator Contest - Ministry of Foreign Affairs Turkey - 2019
- Leadership and Business Management- İstanbul İşletme Enstitüsü - 2018
- Sales and Marketing - İstanbul İşletme Enstitüsü - 2018
- Customer Relations Management - Istanbul İşletme Enstitüsü -2018
- Dealing with Difficult Customers - İstanbul İşletme Enstitüsü - 2018
- Effective Communication and Presentation Techniques - İstanbul İşletme Enstitüsü - 2108
- Teilnahmebescheinigung - (A1-B2) Goethe Institut - German course participation certificates by the Goethe Institut within the scope of the European Union Common Framework from A1 to B2 level.
Languages
Turkish
Native language
English
Proficient
C2
German
Advanced
C1
Hobbies
- Basketball
- Volleyball
- Waterpolo
- Skateboarding
Timeline
Accommodation Services Specialist
Agoda
05.2023 - Current
Customer Experience Specialist
Agoda
07.2022 - 05.2023
International Customer Service Specialist
Janoschka
10.2020 - 06.2022
Export Sales Intern
Baran Ambalaj San. Ve Tic. A.Ş
06.2018 - 08.2018
Freelance Localization and Language Specialist
Ajans Kriter
01.2018 - 10.2020
Bachelor of Arts - American Studies
Ege University
Bachelor of Arts - Translation And Interpretation
Ege University