EDMUND NKETIA KYEREMEH
CUSTOMER SERVICE REPRESENTATIVE
Budapest
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors , understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Able to work well with individuals from all backgrounds and age groups.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Marketing and Communications Officer
WaterFront All services LTD
ACCRA
11.2018 - 09.2021
- Liaised with directors of sales and marketing to manage and deliver marketing and communications plans.
- Built and led strong presentations to promote products and build brand recognition.
- Monitored corporate social media accounts and leveraged community support to promote brand and products.
- Received and processed customer feedback, supporting customer journeys and adapting strategy to reflect ambitions.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Customer Service Representative
Accra Fine suites
ACCRA
08.2017 - 11.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Global Cargo and Commodities Ltd
ACCRA
07.2016 - 12.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Provided ongoing guest service.
Organizer
SYTO ENTERTAINMENT CLUB, G
CAPE COAST
01.2012 - 01.2013
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Generated reports to evaluate program success and make modifications.
- Engaged with larger movement to build transformational and deeply collaborative partnerships.
Education
Bachelor of Arts - SOCIOLOGY AND PHILOSOPHY
UNIVERSITY OF GHANA
ACCRA 10.2014 - 11.2018
WASSCE CERTIFICATE - Business Administration
GHANA NATIONAL COLLEGE
CAPE COAST 10.2009 - 06.2013
Skills
Complaint resolution
Certification
Sales Manager Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Marketing and Communications Officer
WaterFront All services LTD
11.2018 - 09.2021
Customer Service Representative
Accra Fine suites
08.2017 - 11.2017
Customer Service Representative
Global Cargo and Commodities Ltd
07.2016 - 12.2016
Bachelor of Arts - SOCIOLOGY AND PHILOSOPHY
UNIVERSITY OF GHANA
10.2014 - 11.2018
Organizer
SYTO ENTERTAINMENT CLUB, G
01.2012 - 01.2013
WASSCE CERTIFICATE - Business Administration
GHANA NATIONAL COLLEGE
10.2009 - 06.2013
DIGITAL SKILLS
Social media | Training and development | Team work| Good listener and communicator | Analytical skills | Critivitiy
DIGITAL SKILLS
Social media | Training and development | Team work| Good listener and communicator | Analytical skills | Critivitiy
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