Elizabeth Shikanda
Debrecen
Summary
Proactive Hospital Clerk III with extensive experience in healthcare administration and patient care coordination. Enhanced hospital operations and patient satisfaction by efficiently managing records, scheduling appointments, and verifying insurance eligibility. Bringing strong skills in medical billing, inventory management, and dietary guidance to advance patient care and streamline processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospital Clerk III
County Government of Kakamega
01.2022 - 08.2024
- Streamlined hospital operations by organizing and maintaining patient records, ensuring easy access for healthcare professionals.
- Assisted nursing staff in managing inventory levels of medical supplies, ordering additional stock when necessary.
- Contributed to a positive hospital environment by greeting patients, addressing concerns, and directing inquiries to appropriate personnel.
- Increased patient satisfaction through prompt response to phone calls, emails, and in-person requests for information or assistance.
- Managed appointment scheduling system effectively while avoiding double-bookings or significant delays for patients.
- Contacted insurance companies to verify eligibility.
- Provided essential support during emergency situations by promptly notifying relevant personnel and assisting with patient transport as needed.
- Greeted visitors and directed to different building areas.
- Operated copiers, scanners, fax machines and credit card machines.
- Enhanced patient experience by providing efficient and accurate administrative support to medical staff.
Registered Dietitian Nutritionist Volunteer
Mathari Teaching and Referral Hospital
01.2020 - 12.2021
- Served as a reliable source of information and guidance for patients seeking to make informed decisions about their dietary choices.
- Participated in continuous professional development opportunities to stay current with the latest advances in nutritional science and best practices for patient care.
- Implemented quality improvement measures that led to increased efficiency in workflow processes across the department.
- Spearheaded successful initiatives aimed at promoting healthy eating habits among target populations, including children, seniors, and those with chronic conditions.
- Conducted comprehensive nutritional assessments to identify specific needs and develop tailored interventions accordingly.
- Streamlined documentation process, resulting in more efficient and accurate record-keeping for client files.
- Improved patient outcomes by developing and implementing individualized nutritional care plans.
- Enhanced patient satisfaction through consistent monitoring and adjustment of dietary recommendations based on progress.
Education
Master of Science - Public Health
University of Debrecen
Debrecen, Hungary01.2026
Bachelor of Science - Human Nutrition
Masinde Muliro University Of Science AndTechnology
Kakamega, Kenya12.2019
Skills
- Front Desk Operations
- Insurance Verification
- Appointment Scheduling
- Healthcare administration
- Medical Billing
- Patient confidentiality
- Vital signs monitoring
- Patient Care Coordination
- Patient Registration
Certification
- Registered Dietitian Nutritionist 2020
- HINI + WASH Specialist 2019
- Bioethics in Research 2019
- Integrated Management of Acute Malnutrition Specialist 2018
- SMART, SPSS 2017
- First Aid Specialist 2017
- Maternal Infant and Young Child Nutrition Specialist 2016
Outdoor Activities
Nature walks
Picnics
Biking
Visiting Museums
Road trips
Languages
English
Native language
English
Proficient
C2
Timeline
Hospital Clerk III
County Government of Kakamega
01.2022 - 08.2024
Registered Dietitian Nutritionist Volunteer
Mathari Teaching and Referral Hospital
01.2020 - 12.2021
Master of Science - Public Health
University of Debrecen
Bachelor of Science - Human Nutrition
Masinde Muliro University Of Science AndTechnology
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