Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Emese Zita Nagy

Communications & Customer Relations Professional
Budapest,Hungary

Summary

Managed high-volume international customer interactions in a busy, central location, adapting to diverse cultural communication styles to provide exceptional service.

Demonstrated strong professional resilience, focus, and reliability by consistently maintaining high operational standards throughout demanding 12-hour shifts.

Resolved customer inquiries, processed fast-paced transactions, and utilized creative problem-solving to ensure a positive experience and uphold the store's reputation.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Sales Associate

Bazilika Souvenir Kft.
05.2026 - Current

Assisted customers in selecting souvenirs, enhancing shopping experience and satisfaction.

Maintained product displays to ensure visual appeal and organization.

Processed transactions accurately using point-of-sale systems, ensuring efficient check-out process.

Collaborated with team members to meet daily sales targets and improve customer engagement.

Sales Associate

Flying Tiger Hungary Zrt.
09.2023 - 09.2025

Provided product knowledge to customers, fostering informed purchasing decisions.

Handled inventory management tasks, including restocking shelves and tracking product levels.

Resolved customer inquiries and complaints promptly, maintaining positive store reputation.

Participated in training sessions to enhance sales techniques and product knowledge for team improvement.

Education

Bachelor of Arts - Eastern Languages And Cultures (Japanese Studies)

Károli Gáspár University of The Reformed Church (KRE)
Budapest

Exchange Student (Erasmus+ Programme) - International Studies

UCLouvain (Université Catholique De Louvain)
Belgium
02-2026

Summer Scholarship Programme - Korean Culture And Language

Kyungdong University
Sokcho, South Korea
08-2023

Skills

Customer service

Teamwork and collaboration

Time management

Cross-Cultural Communication


Creative Problem Solving


Resilience & Stress Management


Highly Motivated


Client & Customer Relations

Interests

Language Acquisition & Linguistics

International Travel & Cultural Geography

Literature, History and Fine Arts

Timeline

Sales Associate

Bazilika Souvenir Kft.
05.2026 - Current

Sales Associate

Flying Tiger Hungary Zrt.
09.2023 - 09.2025

Bachelor of Arts - Eastern Languages And Cultures (Japanese Studies)

Károli Gáspár University of The Reformed Church (KRE)

Exchange Student (Erasmus+ Programme) - International Studies

UCLouvain (Université Catholique De Louvain)

Summer Scholarship Programme - Korean Culture And Language

Kyungdong University
Emese Zita NagyCommunications & Customer Relations Professional