EMILY CHEBUNYE

Provided technical leadership, operational support and guidance to the team on ;

i) Identified areas of improvement on the existing services and systems.

ii) Review of the travel policies and procedures

Communication and coordication

i) Coordinated with the inhouse travel agency and travel lumpsum vendoron service matters, entitlementa dn air ticketing.

ii) Stayed updated on travel industry changes ad informed supervisor of cost impacting implication.

System development and enhacement

i)Participated in developing and enhancing og travel systems.

ii)Assisted in reviwing the specification requirements for system enhancements.

Administrative and Financial Management

i)Prepared step by step process on travel administration, authorization, claims and other travel related issues.

ii)Interpreted and applied staff rules, administrative circulars and financial regulations on travel matters.

Training and guidance

i)Provided guidance, training ans assistance to users on travel entitlements processing.

ii)Delivered technical training and coaching to newly hired staff members.

Client satisfaction

i)contributed to the improvement of travel services and ensured client satisfaction.

• To Oversee the daily running of the Transport, Travel and Conference Units within Nairobi office and an additional 3 Zonal offices within the country
• Reviewed travel authorizations confirming accuracy of information such as DSA, Terminals, Danger Pay, Ticket cost among other entitlements prior to submission for posting and payment
• In Liaison with the travel agent provide flight options to various destinations for staff members in accordance with the travel policy
• Held knowledge sharing sessions with staff on a quarterly basis to inform them of any new developments on policies touching travel and related matters
• Coordinated and participated in the development and enhancement of SOPs for travel and transport to promote efficiency and effectiveness in the office
• Frequently supported the staff in interpreting the rules, administrative circulars and financial rules and regulations on travel-related matters correctly and acts upon accordingly in the best interest of both the organization and the travelers
• Provided to the management the travel analysis on the number of travels undertaken on quarterly basis, indicating the most frequented location and purpose of travel for decision making
• Worked closely with Human Resources unit to orient new staff on the travel and related policies as well as the processes of creating TA in SAP to the point of payment and finally closing the TA
• Managing and clearing outstanding payments related to the travel agent and chartered flights in line with established guidelines
• Monitor the KPI reflected on insight report and discuss with staff the importance of closing all the transaction undertaken in SAP and address any challenges they might be experiencing raging from the system based (SAP) to policy interpretation
• Manage the booking of hotels and conferences within the country by ensuring that the agreed rate as per the LTA is applied and issue either a low value purchase order or follow up of contracts for high value meetings
• Contribute to the bidding process of services under my supervision such as Hotel Services, Security services, Transport services, Travel services, Photocopying and printing services and often other administrative services such as cleaning services particularly for our field offices
• Reviewing of invoices received for services provided, ensure that proof of service provision is provided, ensure that the VAT exemption is applied for and facilitate the payment within the agreed period and advice the service provider once the payment is done
• Monitor and evaluate contracts and agreements with hotels and travel service providers to ensure terms and conditions are adhered to
• Took part in the new travel reform for UNICEF
• Held 4 knowledge sharing sessions with all staff hence reducing travel errors
• Processed approximately 200 TAs monthly
• Held at least virtual meetings to support resolve travel errors in approximately 10 countries and managed to reverse wrong postings
• Worked as part of administrative team, identifying, and suggesting improvements to internal administration processes and systems
• Arranged business travel with cost-efficient hotels and transportation
• Picked up additional tasks to aid team success

• In Liaison with the travel agent provide flight options to various destinations for staff members
• Process travel authorization (TA) (average of 120 TAs per month) by factoring in entitlements such as DSA, Terminals among others for travelers
• Working closely with the ministry of Foreign Affairs in providing protocol services to the high delegation visiting Kenya
• Undertake administrative arrangements for meetings, workshops, seminars, and visitors by coordinating transportation, hotel accommodations and conferences
• Organize awareness sessions to sensitize staff on travel policies and practices including safety procedures
• Monitor and evaluate contracts and agreements with hotels and travel service providers to ensure terms and conditions are adhered to
• Processing of payment to the travel agent against all the tickets and ensuring that the statement is up to date
• Prepare monthly reports of all travel undertaken and provide recommendations to the management