Emma Löfgren
Student
Lund
Summary
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Employee Lifecycle Management Specialist
Roche
Budapest
03.2022 - 01.2023
- Collaborated with internal departments to align marketing campaigns.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
Customer Service Specialist
Avis Budget Group
Budapest
10.2019 - 11.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained and managed customer files and databases.
Barista
Starbucks
Budapest
10.2018 - 10.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Education
High School Diploma -
Kolcsey Ferenc Gimnazium
Budapest, Hungary 09.2014 - 06.2019
Bachelor of Science - Faculty of Social Sciences And Humanities
Lund University
Lund, Sweden 01.2023 - Current
Skills
Fluent in Hungarian, Swedish, French and English
Customer Relations
Benefits administration
HR policies
Team Player
High social awareness
Maintaining files
Business administration
Timeline
Bachelor of Science - Faculty of Social Sciences And Humanities
Lund University
01.2023 - Current
Employee Lifecycle Management Specialist
Roche
03.2022 - 01.2023
Customer Service Specialist
Avis Budget Group
10.2019 - 11.2021
Barista
Starbucks
10.2018 - 10.2019
High School Diploma -
Kolcsey Ferenc Gimnazium
09.2014 - 06.2019