Dynamic professional committed to driving continuous improvement within innovative environments, enhancing expertise and applying skills to address complex challenges.
Overview
10
10
years of professional experience
Work History
SLS Technical Support Engineer
Eaton Business Services Kft
03.2023 - Current
Resolving technical issues for customers via phone and email.
Collaborating with cross-functional teams to escalate unresolved issues efficiently.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Assisting in installation schedules and product identification relevant products for different applications.
Systems Engineer
Horama TV
01.2018 - 11.2018
Company Overview: Private owned broadcast network
Diagnostics, maintenance and repairs of all equipment
Performance evaluation and team training
Responsible for quality assurance and continuous worthiness of production systems
Achievements/Tasks
Civilian Maintenance Technician
Ghana Air Force Base
09.2015 - 07.2016
Company Overview: Military Base
Maintenance of aircraft
Maintenance of hydraulic systems of flight simulator
Ground technical support for pilot training drills
Achievements/Tasks
Education
Master of Science - Mechanical Engineering
University of Debrecen
Debrecen
07.2021
Bachelor of Science - Aerospace Engineering
Kwame Nkrumah University of Science and Technology
Accra
08.2015
Skills
Effective leadership
Strong communication
Proficient time management
Technical support and diagnostics
Analytical problem-solving
System troubleshooting and analysis
Documentation skills
Collaborative teamwork
Expertise in technology
Product knowledge and training
Mentorship abilities
Detail-oriented approach
LANGUAGES
English Full Professional Proficiency
German Limited Working Proficiency
French Limited Working Proficiency
Timeline
SLS Technical Support Engineer
Eaton Business Services Kft
03.2023 - Current
Systems Engineer
Horama TV
01.2018 - 11.2018
Civilian Maintenance Technician
Ghana Air Force Base
09.2015 - 07.2016
Master of Science - Mechanical Engineering
University of Debrecen
Bachelor of Science - Aerospace Engineering
Kwame Nkrumah University of Science and Technology