Erhard Vinkler

· Exchange Engineering

· first point of contact for Exchange service – Operation & Engineering

· collaboration with other teams (SharePoint, OneDrive for Business, Network)

· coordination in case of larger projects/clients (Cloud migration, new Exchange version)

· collaboration with Microsoft regarding projects or issues

· technical guidance and coordination, mentoring and coaching

· resource planning in team

· Exchange Administration – server and user ticket handling (Exchange 2003 and 2007, ca.250000 customer)

· Main customers were DTAG, T-Mobile, Nokia-Siemens, Strabag, Corpus Sireo, Condor, Renolit, T-Punkt

· Active Directory 2003 and 2008 administration

· 2nd & 3rd Level Support - Bug analysis and resolving

· OpenText Email Archiving for Microsoft Exchange

· Quest Migration Manager for Exchange (from 2003 to 2007)

· Public Folder (ca. 80TB Data)

· UMS Server administration (FAX, SMS, Voice Services)

· assistance by WSUS Update, software and system update management

· experience with ISA Server and Firewall

· supporting the introduction of new systems

· experience in Powershell scripting

· Scheduled Task for example: Mailbox moves, Offline Defragmentation, Certificate handling

· Incident, Change und Problem Management

· On call duty 0-24

• · Hardware and software monitoring with monitoring tools (NetIQ, Cosima Service Center Client)
• · Backup of Netapp, SQL, Exchange, Active Directory DC Servers
• · Exchange mailbox and database recovery
• · Symantec Backup Exec installation and configuration
• · Hitachi Protection Manager Operation
• · IBM und HP TapeLibrary configuration and maintenance
• · Operation: 2nd and 3rd Level Support for customer specific Windows applications
• · Incident ticket handling and routing
• · Change management
• · Assisted with day-to-day operations, working efficiently and productively with all team members.

· Systems: Windows Server 2003, Netapp Servers

· Right management (Home and Group shares)

· User and system incident handling

· Server capacity management (Quota and Snapshot configuration)

· Coaching internal colleagues

· Updating of technical documentation

· Identified issues, analyzed information and provided solutions to problems.

· Web Forms development in VisualBasic and C#

· Development and adaptation of applications for mobile devices

· Development of modules for ERP-Systems

· Oracle und MySQL Database

· Visual Studio 2008 and 2010