Erika Davidovics
Székesfehervar
Summary
Highly adaptable and resourceful professional with a proven ability to remain calm under pressure and deliver accurate results. Skilled in problem-solving, effective communication, and leveraging Google Workspace tools to optimize workflows.
Fluent in multiple languages, demonstrating quick learning capabilities and a commitment to excellence. Seeking opportunities to apply these competencies towards driving organizational success.
Independent problem-solver focused on customer service . Working well under tight deadlines.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Contact center representative
doTERRA Europe Services LLC
Budapest
06.2023 - Current
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Improved efficiency and productivity by acquiring new skills.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
Tender officer
Economic Development Center Egan Ede
Mukachevo
11.2020 - 12.2022
- Managed tender submission process to secure new contracts.
- Compiled all necessary documentation for successful tender application submissions.
- Maintained contractual documentation for accurate, up-to-date records.
- Communicated safely to coordinate with team members in noisy and fast-paced environment.
- Calculated amount of materials necessary.
- Completed disassembly and cleaning between runs to maintain machine function.
Organisational assistant
Beauty industry association
Mukachevo
09.2017 - 09.2020
- Assisted in event management activities promoting company culture and employee engagement.
- Handled incoming queries, boosting customer satisfaction levels.
- Provided general administrative support, improving overall office functionality.
- Organised team meetings, improving internal communication.
- Managed calendar appointments with precision for effective time management.
Teacher of art
Elementary school
Mukachevo
09.2007 - 08.2017
- Coordinated after-school art club activities; enriched student understanding of the subject beyond classroom boundaries.
- Managed classroom behaviour effectively, maintained conducive learning environment thereby.
- Enhanced students' knowledge of various art techniques for a deeper understanding of the subject.
- Regularly updated parents about their children's progress to ensure consistent development at home and school alike.
Education
Master degree - Teacher of art
Human Pedagogical University
Ukraine 09.2000 - 02.2008
Skills
- Calm under pressure
- Problem-solving
- Team player
- Communication skills
- Google Workspace
- Social media marketing
- Multilingual
- Quick learning
- Accuracy
- Resourcefulness
- Knowledge of Outlook, Excel, Word, Nexon, Teams
Languages
English
Upper intermediate
Russian
Native
Ukrainian
Native
Affiliations
- Hiking, reading, bicycling
Accomplishments
3 times received certificate of the "Most valuable player" for providing excellent customer service and being an example of raising the quality bar at doTERRA Europe Services LLC
Timeline
Contact center representative
doTERRA Europe Services LLC
06.2023 - Current
Tender officer
Economic Development Center Egan Ede
11.2020 - 12.2022
Organisational assistant
Beauty industry association
09.2017 - 09.2020
Teacher of art
Elementary school
09.2007 - 08.2017
Master degree - Teacher of art
Human Pedagogical University
09.2000 - 02.2008
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