Erika Panni Szabó
Account Manager
Budapest,BU
Summary
Multilingual customer service and account management professional with 8+ years of experience across EU and DACH markets. Skilled in high-value account support, complex issue resolution, and cross-functional collaboration. Fast learner with strong communication skills and a consistent record of delivering high-quality service in international environments.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Diamond Support Account Manager
ASEA Services Europe GmbH
05.2025 - Current
- Primary contact for global high-value accounts, ensuring tailored and timely support.
- Collaborate with sales, marketing, product, finance, and operations to deliver end-to-end solutions.
- Resolve complex customer issues with a focus on long-term satisfaction and retention.
Customer Service Agent
ASEA Services Europe GmbH
07.2024 - 07.2025
- Supported EU customers via phone, email, and chat.
- Managed diverse inquiries and escalations with accuracy and empathy.
Customer Service Representative (DACH)
Nu Skin Eastern Europe Kft.
09.2023 - 04.2024
- Handled customer inquiries across Germany, Austria, and Switzerland.
- Delivered high-quality support through voice, email, and chat channels.
Data Acquisition Consultant
Dun & Bradstreet Hungary Kft.
09.2022 - 11.2022
- Contacted existing clients and identified new business opportunities.
- Introduced products, supported negotiations, and prepared weekly reports.
Sales Excellence / Sales Support Analyst
BlackRock Hungary Kft.
09.2019 - 09.2022
- Supported DACH Sales Teams with client communication and meeting coordination.
- Produced ~200 financial reports with strict monthly/quarterly/annual deadlines.
- Managed incoming client inquiries via email and hotline.
- Ensured compliance-aligned product presentations.
International Sales Support Specialist / Key Account Support
Trenkwalder Group AG
10.2016 - 08.2019
- Supported Key Account Managers with client communication and tender documentation.
- Contributed to the development and rollout of a Salesforce-based CRM system across EMEA.
Customer service, aftersales, spare parts coordination
Sematic Hungária Kft.
01.2011 - 01.2016
- Customer service, aftersales, spare parts coordination (Sematic Hungária Kft.), au-pair/personal assistant (Graz), waitress/bartender (Budapest).
Education
High School Diploma -
Krúdy Gyula Gimnázium / Eötvös József Gyakorló Gimnázium
Law Studies - undefined
Eötvös Loránd University – Faculty of Law
01-2013
Skills
Customer Service & Account Management
DACH Market Expertise
Complex Issue Resolution
Cross-Functional Collaboration
Business Reporting & Analysis
CRM (Salesforce)
Account management
Teamwork and collaboration
Customer service
Client relationship management
Customer relationships
Documentation and reporting
Customer relationship management (CRM)
Sales reporting
Sales meetings and orientations
Order processing
Complaint management
Client meetings
CRM software
Administrative oversight
Order management
Timeline
Diamond Support Account Manager
ASEA Services Europe GmbH
05.2025 - Current
Customer Service Agent
ASEA Services Europe GmbH
07.2024 - 07.2025
Customer Service Representative (DACH)
Nu Skin Eastern Europe Kft.
09.2023 - 04.2024
Data Acquisition Consultant
Dun & Bradstreet Hungary Kft.
09.2022 - 11.2022
Sales Excellence / Sales Support Analyst
BlackRock Hungary Kft.
09.2019 - 09.2022
International Sales Support Specialist / Key Account Support
Trenkwalder Group AG
10.2016 - 08.2019
Customer service, aftersales, spare parts coordination
Sematic Hungária Kft.
01.2011 - 01.2016
Law Studies - undefined
Eötvös Loránd University – Faculty of Law
High School Diploma -
Krúdy Gyula Gimnázium / Eötvös József Gyakorló Gimnázium
ADDITIONAL INFORMATION
- Driving licence: Category B
- Daily driving practice
- Interests: travel, arts, personal development, sports
Arts, Animal protection, Politics
Reliable and compassionate professional with a strong sense of social responsibility. I actively volunteer in animal protection and enjoy spending time in nature. I’m also passionate about the arts — especially theatre and music — which inspire my creativity and perspective.