Erwin Caparanga
Dunaujvaros,Hungary
Summary
Detail-oriented professional with expertise in Microsoft Office applications, hardware and software systems, and maintaining computer networks. Demonstrates exceptional leadership skills, flexibility, and self-motivation while excelling in high-volume tasks with accuracy. Adept at monitoring computer systems, operating machinery, and delivering outstanding customer service. Committed to leveraging technical knowledge and multitasking abilities to drive operational efficiency and achieve organizational goals.
Experienced Machine Operator focused on keeping work areas clean and equipment running at peak efficiency.
Knowledgeable about operating machinery with precision and ensuring smooth production processes. Strong problem-solving skills and ability to work well in team settings. Ready to use and develop technical skills, attention to detail.
Practical worker with background in problem-solving. Uses maintenance skills to improve machine productivity and prolong working life of equipment. Responsible team worker works quickly and safely under minimal supervision.
Overview
25
25
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Machine Operator
Hankook Tire Magyarorszag KFT
Dunaújváros, Hungary
09.2024 - Current
- Troubleshot mechanical issues, minimising downtime.
- Monitored machines to detect malfunctions, bottlenecks or damage.
- Operated heavy machinery to increase production rate.
- Prepared detailed shift reports, providing valuable insights into operations.
- Troubleshot recurring machine issues to locate and resolve root cause.
- Improved efficiency with routine machine checks and adjustments.
- Liaised with engineering team to resolve breakdowns.
- Kept machinery well-maintained in line with safety regulations.
- Identified and resolved machine malfunctions for enhanced productivity.
- Monitored machine function and performance, quickly diagnosing malfunctions to reduce operational downtime.
- Applied quality checks on equipment to gauge and solve problems.
- Ensured smooth running of machinery by performing regular maintenance.
- Cleaned, lubricated and adjusted equipment in line with preventive maintenance plan.
- Enhanced longevity of machines through regular oiling and cleaning.
- Applied protective layer to protect surfaces from damage.
- Managed waste disposal from machines responsibly.
- Collaborated with team members to meet production deadlines.
- Cleared debris and waste from working areas, maintaining safe conditions.
- Tended to machines to maintain fast-paced production in line with quality standards.
Operations Manager
Cool Stuf Limited
Port Moresby
01.2019 - 01.2024
- Reports directly to the Managing Director (CEO)
- Supervises Retail Store Managers and Team Leaders
- Monitors daily activities of Retail Stores to maximize efficiency and productivity
- Perform detailed analysis of existing operations and processes (SOP’s), gathering applicable data and identifying areas for improvement
- Devise new approaches to improve efficiencies and cost-effectiveness while meeting quality objectives
- Work with the management on budgeting, planning and reporting requirements
- Regularly communicate with Retail Teams and management to present ideas, new processes and analytic-based findings
- Provide assistance in setting staffing levels consistent with budget constraints and departmental needs
- Direct, manage, train and mentor retail department team members to ensure high levels of customer service and operational excellence
- Work closely with key company teams and functional areas (HR, Inventory, Logistics and Finance) to ensure that everyone is on the same page when it comes to executing business goals
- Monitor sales trends and develop strategies to maximize sales growth
- Find ways to increase quality of customer service and customer loyalty
- Perform quality controls and monitor monthly KPI’s
- Maintaining the appearance of the store by monitoring the condition of the store environment, merchandise, staff’s uniforms and appearance
- Relieves Retail Store Manager on sick leave, off duty or Holiday leave
- Reviews the weekly and monthly reports submitted by Retail Store Manager
- Review and prepare consolidated weekly report for all Retail Store and submit to the management
- Works hand in hand with Store Managers/Team Leaders for product displays and to attains Zero shrinkage or shortages
- Assures Retail staff have adequate Product Knowledge and motivates to achieve the monthly sales targets
- Does surprise store visit to conduct on the spot stock count
- Perform ocular inspection of the store on any issue and provides immediate action
- Supervises the monthly stock take 1st week of the month
- Does the appraisal report for Store Managers for final review by the Management
- Liaise with HR Manager in issuing Warning Letters to both Manager and staff
- Has strong leadership with full understanding of Company Policies as well as the ability to develop and implement such policies
- Deals with customer’s complaints in a courteous and professional manner to maintain the company’s good reputation
- Does other Tasking that may be assigned from time to time by the CEO
- First OM to implement the 'Best Sales Representative' monthly award to boost the morale and motivate the staff resulting double figure sales as well as to focus on assisting the needs of customers
- Develop strategic framework with sales strategy resulting to achieved the first 1M Sales in a month for the entire company history
- Recognized as the first OM who achieved/hit the monthly sales targets in three (3) consecutive months
Supervisor
GreatMinds Integrated Consultancy, Inc.
Mandaluyong City
01.2018 - 07.2018
- Working closely with our internal client (client services) regarding their event requirements
- Close coordination to accredited supplier for them to send formal quotation for freebies
- Provides necessary quotation & submit to client services in the form of Excel and PowerPoint
- Create purchase request form of PRF and send purchase order PO to the supplier
- Facilitates go-see and contact talents like hosts, celebrity singers, dancers, models, voice-over and brand ambassadors
- Provides presentation of trend items with complete specification and pricing for event prizes and delegate staffs for purchasing
- Provides formal quotation from supplier for printing of marketing collaterals such as flyers, brochures, tent cards, wobblers etc
- Oversee the proofing and actual sample of the goods from supplier and present it to Creative Department for approval
- Monitors the production of the chosen items or collaterals to supplier
- Delegates staff to process DTI permit for specific event
- Monitoring subordinate attendance to ensure their presence on daily basis
- Make sure that the freebies in the quotation is always available
- Monthly evaluation for the staff should be strictly implemented
- Constant reminder thru alignment meeting to ensure that the things/items for the event are all secured and available
- Keeping in touch with the partners/suppliers thru phone calls and emails to ensure that the transaction is running smoothly
- Continues communication to partners/suppliers regarding the purchased items
- To assist and help the Department Manager for all his/her needed support especially when it comes to event deliverables
- To answer the queries of the client services thru phone calls or email in an ethical and informative way
- Working closely with the manager to ensure that the department is well organized
Account Executive
Power-Chek, Inc.
Makati City
03.2017 - 09.2017
- Maintain existing list of clients by calling them thru phone calls on a daily basis
- Prepare presentation and complete information about the product we offer specially for bidding purposes
- Visit car dealership and car services center in my account area and present them the product offer
- Send formal quotation to those who have requirements
- Look for new car dealership and car service center in my account area and offer our products
- Competitive pricing should be implemented always and as needed
Associate Manager
GreatMinds Integrated Consultancy, Inc.
Mandaluyong City
01.2011 - 06.2014
- Handling and overseeing redemption specialist/promoter assigned in different malls
- Monitoring RS attendance to ensure their presence in claiming point on daily basis
- To visit RS and their respective claiming point (HP store) weekly to ensure that all their issues and concerns will be raise and handle professionally as well as giving a permanent & appropriate solution to avoid argument & problems
- Making sure that the freebie intended for end-user is always present in claiming point
- Immediate replenishment for those it reached critical inventory
- Daily tabulation & monitoring of the beginning & ending inventory vs
- The sales report and claimed freebies
- To gather raw data reports from all RS weekly & tabulated in the promo dashboard
- To submit promo dashboard to Analytic & Redemption Head and making sure that all the details are correct
- Monthly evaluation and continues training for RS should strictly be implemented
- Constant reminder thru meetings to ensure that the project is executed properly
- Keeping in touch with the partners/reseller’s product manager or marketing thru phone calls & emails to ensure that the promo will execute properly & run smoothly
- Make sure that the POPs or marketing collaterals are deployed properly by RS on or before the promo will start
- Continues communication to partners regarding the running promo issues & concerns
- To assist & help the Department Manager for all his/her needed support especially when it comes to promo execution
- To answer the queries of the customers thru phone calls in an ethical & informative way
- Working closely with the manager to ensure that the department is well-organized
- Continues meeting & training with the company directors
- Giving appropriate and immediate solution for every client issue and making sure that their concern was addressed properly for them to continue patronizing the product that we are offering
Senior Salesman-cum-Customer Service
Al Futaim Ltd.
Riyadh
01.2007 - 10.2010
- To work for an organization to promote customer care
- Have complete knowledge of sales and services rendered and complete line of products taking responsibility to stay update and ask for assistance to acquire latest developments
- Answer confidently or find appropriate solutions to customer problems
- To initiate conversation to uncover customer needs
- To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution and display a caring attitude
- To update any request made by the customers into the systems for completion of task
- To answer the queries of the customer in an ethical & informative way
- Installing & configuring of computer hardware, operating systems and applications
- Testing and evaluating new technology
- Supporting the roll-out of new applications
- Building good relationships between suppliers, companies and end-users
- Making follow-ups on customers returned defective products are well addressed in service centers
- To ensure that exchange and refunds are met by the customer thru Microsoft Dynamic RMS
Sales Associate/Technical
ADI-Asianic Distributors Inc.
Manila
01.2004 - 01.2005
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Working continuously on a task effectively & efficiently
- Rapidly establishing a good working relationship with customers and other professionals
- Conducting electrical safety checks on computer equipment
- Responsible for clerical duties including answering phones, data entry, bulk emailing, faxing, photocopying and general filing
- Install /Repair Windows or Macintosh computers with standardized applications and networking software, diagnosing & solving problems that develop in their operations
- Maintain servers and network hardware
- Ensure antivirus software is installed, properly configured and regularly updated
- Diagnose and repair all kind of printers
Head Technician/Sales Officer
ABC Computer Inc.
Quezon City
05.2000 - 12.2002
- Install /Repair Windows or Macintosh computers with standardized applications and networking software, diagnosing & solving problems that develop in their operations
- Maintain servers and network hardware
- Ensure antivirus software is installed, properly configured and regularly updated
- Diagnose and repair all kind of printers
Education
Elementary - General Education
C.P. Tinga Elementary School
Taguig City 06.1987 - 03.1993
Secondary - General Education
Signal Village National Highschool
Taguig City 06.1993 - 03.1997
Information Technology - Computer Technology
Guzman College of Science & Technology
Philippines 06.1998 - 03.2000
Skills
- Microsoft Office Applications
- Hardware knowledge
- Software application programs
- Monitoring computer systems
- Maintaining computer networks
- Self-motivation
- Multi-tasking
- High volume work accuracy
- Flexibility
- Hardworking
- Machinery operation
- Leadership skills
- Outstanding customer service
Certification
I hereby certify that the information given above is true and correct to the best of my knowledge and belief.
Personal Information
- Age: 45
- Citizenship: Filipino
- Date of birth: 01/04/79
- Gender: Male
- Marital status: Married
- Religion: Catholic
Custom
Character references to provide upon request.
Timeline
Machine Operator
Hankook Tire Magyarorszag KFT
09.2024 - Current
Operations Manager
Cool Stuf Limited
01.2019 - 01.2024
Supervisor
GreatMinds Integrated Consultancy, Inc.
01.2018 - 07.2018
Account Executive
Power-Chek, Inc.
03.2017 - 09.2017
Associate Manager
GreatMinds Integrated Consultancy, Inc.
01.2011 - 06.2014
Senior Salesman-cum-Customer Service
Al Futaim Ltd.
01.2007 - 10.2010
Sales Associate/Technical
ADI-Asianic Distributors Inc.
01.2004 - 01.2005
Head Technician/Sales Officer
ABC Computer Inc.
05.2000 - 12.2002
Information Technology - Computer Technology
Guzman College of Science & Technology
06.1998 - 03.2000
Secondary - General Education
Signal Village National Highschool
06.1993 - 03.1997
Elementary - General Education
C.P. Tinga Elementary School
06.1987 - 03.1993
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