ESENDI LYNDA
Information Technology
BUDAPEST
Summary
A result-driven professional with an aspiring progressive career. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self-motivated IT expert offering collaborative style with outstanding oral and written communication skills. Extensive knowledge in IT Asset Management. Solid background process implementation, auditing and change implementation.
Dedicated IT Asset Management expert with progressive career history IT Software and Hardware installation and maintenance, financial analysis and project implementation in a fast paced environment. Proven to remain calm under pressure and skillfully handle challenging situations and deliver results within tight deadlines. An excellent communicator with a strong desire for personal growth.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
IT Hardware Asset Manager for EAME
ExxonMobil Global Support Center
Budapest
05.2020 - Current
- Managed the entire IT hardware asset management lifecycle for all corporate hardware assets.
- Created, implemented and monitored corporate IT hardware asset management policies, procedures, processes, work instructions, compliance and governance.
- Managed IT vendor relationships from procurement to disposal of IT assets.
- Spearheaded the asset management track to prepare from migration from BMC Remedy to ServiceNow.
- Managed over ten associates across the EAME region.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Implemented IT Asset Management enhancements in ServiceNow to increase in service delivery and improve process flow.
- Prepare and deliver training on asset management processes and polices to key stakeholders to ensure process compliance.
- Secondary global responsibility for protection of Litigation Hold data and assets.
EAME Area Services Analyst
ExxonMobil Global Business Center
Budapest
05.2019 - 05.2020
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Utilized procurement tools such as SAP to manage quote process, prepare purchase orders, invoicing, order entry and receiving.
- Executed billing tasks in SAP and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Developed and maintained relationships with vendors to get prompt payments.
- Responded to problems reported by customers by troubleshooting with vendor provider and resolving hardware and software issues.
IT Asset Management Analyst - Benelux
ExxonMobil Global Support Center
Budapest
05.2018 - 05.2019
- Manage hardware and software product lifecycle as well as maintain and monitor hardware/software catalog to ensure compliance.
- Work with Configuration Management team to ensure reconciliation of Asset Management data to Configuration Items within ITSM CMDB.
- Ensure timely receipt and integrity of IT asset information collected and stored in company's IT Asset Management database.
- Track asset warranties and software licenses, working with Procurement to maintain compliance
- Improved operations through Benelux region through consistent hard work and dedication leading to increase in efficiency by 35 percent.
- Coordinate asset management activities such as Independent Stockroom Verification, Fixed Asset Verifications, UIA audits, and asset disposals while enforcing company best practices and guidelines.
- Analyze and provide recommendations regarding inventories and usage monitoring of all IT assets in accordance to company's policies across Benelux region.
Invoice Analysis and Validation Associate
Schneider Electric Energy & Sustainability Services
Budapest
10.2017 - 05.2018
- Analyze invoice data, identify errors and validate line items on company-related invoices to facilitate timely payments.
- Analyze data, identify trends and highlight discrepancies and outliers on regular invoice payments.
- Create client accounts within company systems and input basic data to make future entries and efficient.
- Clean historical data and request paybacks (over $10k paid back) from vendors for any overpayments while clearing out balances owed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
IT Support Technician
African Development Bank
Nairobi
08.2013 - 08.2015
- Configured hardware, devices, and software to set up workstations for over 100 employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks at East Africa Resource Centre (EARC).
- Completed IT inventory counts, organized supplies, and shipped supplies to nearby local sites.
- Use test equipment including basic computer monitoring tools and provide feedback on product enhancements.
- Devised solutions to operations issues related to company-related software, working closely via phone, email, live chat, and web teleconference.
Business Operations Manager
Deveint Limited
Nairobi
04.2013 - 08.2013
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Recruited and trained 5 new hires, providing information and insight into corporate policies and procedures.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
Election Staff Trainer and Presiding Officer
Independent Electoral and Boundaries Commission (IEBC)
Nairobi
02.2013 - 03.2013
- Responsible for conduct in assigned polling station and develop in-depth understanding of voting procedures.
- Trained ~40 Poll Clerk(s) on their roles and responsibilities and their duties to voters.
- Complied with all instructions and ensured integrity and secrecy of ballots.
- Assigned work to Poll Clerk(s), ensured accuracy of polls and accounted for all of ballot papers.
- Troubleshoot any arising issues with biometric systems involved in voting exercise
- Responsible for collecting and delivering ballot boxes to and from assigned voting center
- Completed ballot paper account (manual vote count) and associated paperwork correctly and packed up documents in accordance with instructions given by Returning Officer
IT Intern
Kenyaweb.com
Nairobi
09.2012 - 01.2013
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Worked in office lab environment to test, debug and operate developed systems.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Assisted and supported about 20 computer users with technical issues remotely and at workstations.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Trained and supported end-users with software, hardware and network standards and use processes.
Education
Master of Arts - Economic Policy in Global Markets
Central European University
Budapest, Hungary 09.2015 - 06.2017
Bachelor of Science - Computer Science, Mathematics and Statistics
Bangalore University
Bangalore, India 06.2009 - 03.2012
High School Diploma -
Lugulu Girls High School
Webuye, Kenya 01.2004 - 12.2007
Skills
IT Asset Management (ITAM)
undefinedTechnical Skills
- Microsoft Office Suite, Windows, SQL, SharePoint
- ITAM and SAM tools from Microsoft SCCM, BMC Remedy and ServiceNow
Additional Information
- 2015 Awarded CEU Master’s Scholarship to undertake Master of Arts Economic Policy in Global Markets at the Central European University
- 2009 Awarded Indian Council of Cultural Relations scholarship to undertake BSc. Computer Science, Mathematics and Statistics, Bangalore University
Hobbies
- Writing
- Reading
Certification
Working with Difficult People
Timeline
IT Hardware Asset Manager for EAME
ExxonMobil Global Support Center
05.2020 - Current
EAME Area Services Analyst
ExxonMobil Global Business Center
05.2019 - 05.2020
IT Asset Management Analyst - Benelux
ExxonMobil Global Support Center
05.2018 - 05.2019
Invoice Analysis and Validation Associate
Schneider Electric Energy & Sustainability Services
10.2017 - 05.2018
Master of Arts - Economic Policy in Global Markets
Central European University
09.2015 - 06.2017
IT Support Technician
African Development Bank
08.2013 - 08.2015
Business Operations Manager
Deveint Limited
04.2013 - 08.2013
Election Staff Trainer and Presiding Officer
Independent Electoral and Boundaries Commission (IEBC)
02.2013 - 03.2013
IT Intern
Kenyaweb.com
09.2012 - 01.2013
Bachelor of Science - Computer Science, Mathematics and Statistics
Bangalore University
06.2009 - 03.2012
High School Diploma -
Lugulu Girls High School
01.2004 - 12.2007
Working with Difficult People
Influencing Others
Red Hat Linux Training - 6 months
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