Eszter Benedek-Tóth
I Am Currently At Home With My Daughter
Érd
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player always ready to learn to do new tasks. Responsible, punctual and productive professional, bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
IT Technical Support Analyst (Level 1, Level 2)
CPL Integrated Services (DXC Technology)
Budapest
02.2015 - 09.2020
- Supported users with software, hardware and network issues
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone
- Performed remote support tasks for mobile devices such as smartphones and tablets
- Answered customer support inquiries via specialized ticket tracking platforms by adhering SLAs
- Created documents for knowledge base, corrected existing ones
- Handled sensitive data
- Trained new colleagues
- Created, modified, deleted user accounts
Technical Support Analyst, Service Request Manger
British Telecom
Budapest
09.2011 - 11.2014
- Prepared technical responses to requests or quotes, assigning costs, timeframes and alternative solutions
- Developed and maintained relationships with customers and suppliers through account development
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Coordinated projects with internal departments
English-French Teacher
Nagy László Általános Primary and Secondary School (Budapest)
Budapest
08.2008 - 06.2011
- Built cultural literacy by organizing lesson plans
- Collaborated on and implemented innovative pedagogical initiatives
- Facilitated learning of languages using variety of instructional methods, resources and technological tools.
- Explored and implemented innovative use of technology in language education
- Prepared and evaluated exam papers
- Helped students develop important learning skills and good study habits useful in college education
Education
Bachelor of Arts - Major of English And French
Eötvös Lóránd University
Budapest 09.2002 - 01.2009
Skills
Support ticketing systems
User account management
Staff education and training
Customer service expert
Complaint resolution
Professional telephone demeanor
Creative problem solving
Administrative support
Timeline
IT Technical Support Analyst (Level 1, Level 2)
CPL Integrated Services (DXC Technology)
02.2015 - 09.2020
Technical Support Analyst, Service Request Manger
British Telecom
09.2011 - 11.2014
English-French Teacher
Nagy László Általános Primary and Secondary School (Budapest)
08.2008 - 06.2011
Bachelor of Arts - Major of English And French
Eötvös Lóránd University
09.2002 - 01.2009