Fanni Kovacs

• Providing operational support to the technical services department, maintaining internal knowledge bases and documentation. Preparing and analyzing business performance reports and creating concise executive summaries to support data-driven decisions. Managing user access rights for onboarding and offboarding processes, while contributing to process improvements and overall operational efficiency.

Overseeing the implementation of the new Cisco subscription-based business model, including the selection of pilot customers. Collaborating with Cisco teams as well as Hungarian and German clients. Creating project plans with defined deadlines and milestones, participating in client and project meetings, and preparing follow-up documentation.

• Coordinated SaaS integration projects between clients and internal teams, including project planning and customer onboarding. Monitored project progress, gathered client feedback, and delivered insights with improvement proposals. Managed brand-promotion activities on the Rossmann site, analyzed campaign results, prepared presentations for brand managers, and recommended optimizations for future campaigns.

• Reviewing and analyzing suspicious loan applications to assess legitimacy and determine applicant eligibility.

• Supported service managers by monitoring service performance, assisting the introduction of new services, and providing administrative help to the Head of Department. Participated in project meetings and documented key outcomes, while gaining practical knowledge of telecommunications operations and processes.