Fanni Stugner
Budapest,BU
Summary
Despite my young age, I have significant experience in the hospitality industry — I started working in this field at the age of 15 alongside my studies. Thanks to my perseverance, I have become one of the managers at my current workplace. I consider myself to be a highly determined and resilient person, but above all, I do this job with heart and soul, and guest satisfaction is absolutely essential to me.
Overview
3
3
years of professional experience
Work History
Manager
Doblo Winebar
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Head Bartender
Vintage Garden
01.2023 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Bartender
Millennium Kávéház És Étterem
05.2022 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Bachelor of Arts - Hospitality And Tourism Management
Budapest University of Economics And Business
Budapest09-2023
Skills
- Customer service
- Time management
- Decision-making
- Team leadership
- Complex Problem-solving
- Staff training and development
- Verbal and written communication
Languages
English
Upper intermediate (B2)
Hungarian
Bilingual or Proficient (C2)
Timeline
Manager
Doblo Winebar
10.2024 - Current
Head Bartender
Vintage Garden
01.2023 - 09.2024
Bartender
Millennium Kávéház És Étterem
05.2022 - 11.2023
Bachelor of Arts - Hospitality And Tourism Management
Budapest University of Economics And Business
Similar Profiles
James MittenJames Mitten
Head Barman and Co-ordinator at Divino's WinebarHead Barman and Co-ordinator at Divino's Winebar
Shelby MckelveyShelby Mckelvey
Bartender/Server at Kora Brewhouse and WinebarBartender/Server at Kora Brewhouse and Winebar
JENNIFER W. FORDJENNIFER W. FORD
Wine steward and server at VinoCruz Winebar and KitchenWine steward and server at VinoCruz Winebar and Kitchen