Fődi-Bak Vivien
Budapest
Summary
Dynamic professional with a proven track record in customer service at MBH Bank Nyrt., adept at enhancing customer satisfaction and streamlining processes. Skilled in empathetic communication and efficient time management, I excel in providing personalized financial advice and fostering long-term client relationships. Achieved a significant increase in customer retention through creative problem-solving and adaptability.
Overview
8
8
years of professional experience
Work History
Costumer Service
MBH Bank Nyrt.
01.2025 - Current
- Answering customer questions by phone, email and in person
- Resolving complaints and issues, finding solutions
- Processing orders, invoicing and other administrative tasks
- Recording and updating customer data in the company system
- Providing information about products and services
- Liaising with other departments to effectively manage customer needs
- Enhancing customer satisfaction through professional and empathetic communication
- Preparing reports and statements for management
Financial Advisor
Generali
09.2023 - 01.2025
- Assessing clients' financial needs and goals
- Providing personalized financial advice
- Presenting investment, insurance and savings options
- Developing and implementing financial plans
- Continuously monitoring market trends and financial products
- Organizing client meetings and building long-term relationships
- Preparing contracts and performing administrative tasks
Clothing Salesperson
H&M Hennes & Mauritz
01.2017 - 09.2023
- Serving customers in a polite and helpful manner
- Recommending products and providing style advice
- Cashier management and processing payments
- Receiving, unpacking and aesthetically arranging merchandise in the store
- Managing inventory and performing inventory tasks
- Informing customers about sales and promotions
- Keeping the store clean and ensuring its appearance is neat
- Handling customer complaints and questions
Education
Kodolányi János University
Budapest, Hungary01-2024
Dobos C. József Catering High School
Budapest, Hungary01-2017
Skills
- Empathy and patience
- Excellent communication and collaboration skills
- Creativity and problem-solving skills
- Flexibility and adaptability
- Efficient time management
Driving, baking-cooking, creative activity
- Passionate about preparing homemade meals and baked goods.
- Skilled in trying out new recipes and experimenting with flavors.
- Enjoy cooking for family and friends, creating both traditional and modern dishes.
- Strong time management and multitasking skills in the kitchen.
- Confident and responsible driver with experience in both city and highway driving.
- Love engaging in DIY projects, painting, and crafting.
- Enjoy designing, sketching, and exploring different forms of artistic expression.
- Interested in creating home décor items and personalized gifts.
- Always open to learning new techniques and improving creative skills.
Languages
Hungarian
Native language
English
Upper intermediate
B2
Timeline
Costumer Service
MBH Bank Nyrt.
01.2025 - Current
Financial Advisor
Generali
09.2023 - 01.2025
Clothing Salesperson
H&M Hennes & Mauritz
01.2017 - 09.2023
Kodolányi János University
Dobos C. József Catering High School
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