Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ferenc Tüskés

Ferenc Tüskés

Törökbálint

Summary

Senior network engineer with cata center and service provider experience

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Network Specialist

Kyndryl
10.2021 - Current
  • 3rd level network engineer supporting a service provider network lan, wan and mostly datacenter infrastructure ranging from legacy to newer technologies
  • taking part in solutioning and project work for small and complex deployments creating high level and low level connectivity diagrams on demand
  • taking part in high priority incidents and follow up root cause analysis
  • supporting and training other L3/L2 colleagues
  • deploying scripts to automate smaller tasks with bash, awk, json and some python like resource unit reporting ( accounting ) and ACI automation ( deployment scripts)

Senior Network Engineer

Ibm
10.2018 - 01.2021
  • 3rd level network engineer Implementing projects on Data Center infrastructure ( cisco ASA,Cisco ISR/ASR , Juniper firewall, ACI )
  • Troubleshooting LAN, WAN, WLAN impairments and outages on Cisco and other network vendor infrastructure
  • Completing engineer level tasks on the designated systems performing system upgrades and replacements
  • proactively Handling incident, change, problem, release management and continual service improvement tasks
  • Implementing firewall requests ( cisco ASA, Juniper , Fortigate ) Creating build scripts for ACI based deployments
  • Communication with local contacts, providers, partners in case of technical problems
  • Maintaining operation related communication and administration, solving service requests assigned by other support team/group
  • Generating and update documentations and reports Supporting 2nd level operations and other support teams providing on-call support

Technology and Network Analyst

British Telekom
04.2017 - 10.2018
  • Providing in-depth technical support to customers through CISCO network or equipment monitoring, localization and remote repair on 2nd level Cooperating with internal higher and lower level support (3rd line / 1 st line) Managing supplier activities (e.g
  • Really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
  • Providing higher level support internally Fine tuning and troubleshooting of network monitoring equipment
  • Taking part in the Build and implementation activities ( Acess point installation , site moves, implementing various configuration and hardware changes ranging from complex to simple ones Owning and driving higher severity incidents end to end

Service Engineer

British Telekom
06.2016 - 04.2017
  • Providing support for customers network and voip equipment ( cisco and Avaya) troubleshooting Cisco and Avaya issues remotely or with the help of local technician if required
  • driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements
  • training new colleagues and providing up to date reports to management

Junior Business Analyst

IT Services Hungary
08.2015 - 07.2016
  • Working as part of the Unified Communications team in a Business Analyst role for a database system Providing support in tests through analysis Taking part in the development of the database system in a high level role and more deeply in the testing phase(s)
  • Gathering information and preparing the specifications of the ongoing projects Analysis of issues related to ongoing releases taking part in regular conferences with management and involved parties

Subject Matter Expert

Unisys
12.2014 - 08.2015
  • Ensuring the SLA is met Providing technical advice to colleagues
  • Clarification and improvement of processes with higher management Holding regular conference calls with members of local support technician leads and members of management
  • Testing the German language quality of potential new members of the team Holding trainings when new processes are introduced
  • keeping the internal knowledge base up to date
  • Reduction of the escalation-rate Troubleshooting issues in cooperation with escalation engineers

Helpdesk Agent

Unisys
11.2012 - 12.2014
  • Providing technical support via E-mail and telephone resolving technical issues and broadening IT knowledge in cooperation with colleagues

Customer Service Representative

Avis BSC
08.2012 - 11.2012
  • Administration and proper handling of traffic offence issues
  • Handling customer queries in a timely and professional manner
  • Daily communication between customers and authorities

Education

József Attila High School

Skills

  • Cisco Wireless
  • Fortinet firewall
  • Cisco Viptela
  • Basic bluecoat proxy
  • Basic Palo Alto
  • Cisco ACI
  • Nexus
  • ASA
  • Cisco Lan switching
  • Cisco DC switching on nexus platform
  • Good understanding of LAN / WAN / WLAN / BGP / MPLS / QoS / OSPF / EIGRP / DMVPN / IPSEC technologies
  • Network troubleshooting with help of Wireshark
  • Netflow
  • Cisco Prime
  • Knowledge of Programming languages : Python
  • Expect
  • Awk (network related task automation like sign in script and information gatherers , awk for report making based on config input)
  • AD und Linux knowledge

Certification

  • CCNA R & S certified
  • CCNP Data Center certified

Languages

Hungarian
Native language
English
Advanced
C1
German
Advanced
C1

Timeline

Senior Network Specialist

Kyndryl
10.2021 - Current

Senior Network Engineer

Ibm
10.2018 - 01.2021

Technology and Network Analyst

British Telekom
04.2017 - 10.2018

Service Engineer

British Telekom
06.2016 - 04.2017

Junior Business Analyst

IT Services Hungary
08.2015 - 07.2016

Subject Matter Expert

Unisys
12.2014 - 08.2015

Helpdesk Agent

Unisys
11.2012 - 12.2014

Customer Service Representative

Avis BSC
08.2012 - 11.2012

József Attila High School

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