Ferry Buijs
NA
Summary
Internationally experienced, well organized and customer focused Senior Project Manager with project and people management experience (up to 20 people). Hands on mentality combined with a pro-active approach, taking responsibility and offering trustworthy service to internal and external customers based on 20 years of Project Management and Customer services experience.
Looking for a challenging Project Management or Team Leading position within an international company with an open minded culture where ideas, participation, development of processes, services and individual growth of its employees is appreciated and stimulated.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Senior Project Manager
T-Systems Hungary
06.2015 - 02.2024
- In the role as Project Manager I was assigned to Shell Global account (SGA)
- Mainly occupied with End of Life migrations (EoL)
- This meant migrating Data to a new or other Data Centers, Migrating to Cloud or migrating from Old storage to new storage solutions
- I was responsible preparing and executing migrations in close contact with customer and completion within agreed timelines and milestones.
- Guarding and monitoring costumer satisfaction
- Working closely together with T-Systems overseas entities
- Main contact for Shell Stakeholders for migration part of the program and responsible for a fluent migration approach and execution.
CoE Project Management Leader
Avaya Hungary
08.2014 - 06.2015
- Leading a Team of 12 Project Managers and coordinators, delivering End to End Project Management throughout EMEA region and covering 12 different languages
- Complex Customer Care, Maximizing revenue for company, Forecasting, Crisis and Change Management
- Escalation handling, Operational tasks, Mid and Year End Performance Management
- Training preparations, Driving quotations, orders and contracts on different LOB's in region
- Owner for several SOX check activities, Internal audits, Established document storage and tracking possibility for reporting
- Created aggressive corrective action plan, Project lead- Process management, SAP reporting, KPI management, SLA management
- Weekly reviews with team and Management, Contact for Sales and Services Directors, Finance – Billing teams, Logistics and Renewals Team in EMEA.
CoE Project Manager
Avaya Hungary
04.2013 - 08.2014
- My position consists of Project Management for major international accounts within EMEA Region, such as HP, Dell, Deutsche Bank, DHL, Vodafone, AMEX and KPN
- Delivery of Avaya Professional Services projects for multinational clients across the EMEA region and/or a part of global programs
- Lead cross-functional projects from planning to closure
- Develop solutions and plans to achieve targets requested by the project sponsor
- Manage budget, resources and their efficient usage
- Assemble and motivate project organizations
- Maximize customer satisfaction for implementation projects
- Detect up-sell opportunities
- Cost control / optimization & revenue assurance for managed projects.
Service Desk Team Leader
Cognizant
09.2011 - 04.2013
- Co-responsible for the successful transition of the Internal Service desk of the largest Bank of Switzerland, UBS to Budapest.
- Involved in ramping up from 0 to 120 agents within 12 months and at the same time
- providing first class service to the customer according defined SLA’s.
- Responsible for a team of 15-20 SD agents.
- Ensuring for meeting contractual KPIs and SLAs.
- Participate in new hire interviewing and the candidate selection process; ensure that
- selected candidates meet Cognizant and client requirements.
- Coaching and mentoring.
- Staff development and career guidance (and plans).
- Initiate and foster continuous improvement process. (root cause/problem solving)
- Inform line of management on potential attrition/absents in timely manner and plan
- for back fill staffing.
- Ensure 100% compliance by self and team for all policies and procedures, including
- mandatory certifications required by Client or Cognizant.
- Responsible for participating metrics analysis and implement corrective action plan;
- participate in audits and ensure preparation for audits.
- Maintain highest levels of motivation within team and responsible for retention
Team Leader KPN IT Service Desk
Getronics Zrt.
10.2009 - 09.2011
- Co-Leading a team of 26 agents who support 22.000 KPN employees in the Netherlands and 150 retail shops
- Provided IT service for these internal users on a 24/7 basis
- Ensuring for meeting contractual KPIs and SLAs
- Reporting results and performance to Team and higher management
- Keeping focused on Customer Satisfaction and recommended to introduce LEAN management within the Service Centre
- Maintain highest levels of motivation within team and responsible for retention
- Organizing weekly Team Meetings and Bi-weekly one-on-one’s with all Team Members
- Mid and Year End Performance Management.
Supervisor Order Support Management
Nalco
09.2006 - 10.2009
- Responsible for a team of 15 agents which were answering all internal and external customer requests for the Benelux, United Kingdom, Germany and all Scandinavian countries
- NALCO is a large chemical producer and supplier worldwide and produces chemicals for the food and beverage industry
- Responsible for end to end order management
- Searching for areas of improvement for the team and Team members
- Year End Performance Management
- Participate in new hire interviewing and the candidate selection process.
Senior Project Manager
KWB Plastics B.V.
01.2001 - 01.2004
Construction Manager
Heras Fencing B.V.
01.2000 - 01.2001
Manager Prefab and Construction
USF Rossmark Water treatment
01.1999 - 01.2000
Manager Construction
USF Rossmark Water treatment
01.1997 - 01.1999
Engineer Plastics and Construction
USF Rossmark Water treatment
01.1992 - 01.1997
Maritime Officer
Shell Oil Company
01.1991 - 01.1992
Education
Bachelor Degree in Maritime Science - Maritime Science
Maritime Institute ” De Ruyter”
01.1987 - 01.1991
Skills
Client Relationship Management
Languages
Dutch
English
German
Hungarian
Timeline
Senior Project Manager
T-Systems Hungary
06.2015 - 02.2024
CoE Project Management Leader
Avaya Hungary
08.2014 - 06.2015
CoE Project Manager
Avaya Hungary
04.2013 - 08.2014
Service Desk Team Leader
Cognizant
09.2011 - 04.2013
Team Leader KPN IT Service Desk
Getronics Zrt.
10.2009 - 09.2011
Supervisor Order Support Management
Nalco
09.2006 - 10.2009
Senior Project Manager
KWB Plastics B.V.
01.2001 - 01.2004
Construction Manager
Heras Fencing B.V.
01.2000 - 01.2001
Manager Prefab and Construction
USF Rossmark Water treatment
01.1999 - 01.2000
Manager Construction
USF Rossmark Water treatment
01.1997 - 01.1999
Engineer Plastics and Construction
USF Rossmark Water treatment
01.1992 - 01.1997
Maritime Officer
Shell Oil Company
01.1991 - 01.1992
Bachelor Degree in Maritime Science - Maritime Science
Maritime Institute ” De Ruyter”
01.1987 - 01.1991
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