Franciska Putárik
Makó
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Recepcionist
Grand Hotel Glorius
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Hotel Hostess
La Nouvelle Etoile Luxury River&Canal Cruse
03.2021 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Police Officer
Hungarian Police
08.2015 - 01.2019
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
Education
Elementary School -
Magyarcsanád Általános Iskola
Magyarcsanád2023
Border Guard -
Szeged Police Vocational High School
Szeged-Budapest2015
High School Diploma -
Gyula Juhász Reformed School And Vocational Traini
Makó2011
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Multi-line telephone operation
- Mail handling
- Service-oriented mindset
Languages
Hungarian
Native language
English
Advanced
C1
German
Intermediate
B1
Serbian
Elementary
A2
Romanian
Elementary
A2
Korean
Beginner
A1
Timeline
Recepcionist
Grand Hotel Glorius
08.2023 - Current
Hotel Hostess
La Nouvelle Etoile Luxury River&Canal Cruse
03.2021 - 05.2023
Police Officer
Hungarian Police
08.2015 - 01.2019
Elementary School -
Magyarcsanád Általános Iskola
Border Guard -
Szeged Police Vocational High School
High School Diploma -
Gyula Juhász Reformed School And Vocational Traini
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