Fruzsina Fehér
Customer Support Specialist
Debrecen
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Offering strong communication and problem-solving skills, eager to learn and excel in customer-driven environment. Delivers understanding of effective communication techniques and ability to quickly grasp new systems and processes. Ready to use and develop problem-solving and interpersonal skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Support Specialist
UCC Kft.
01.2024 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Representative
Transcosmos Kft
07.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Shop Assistant
C&A
10.2021 - 11.2021
- Assisted customers in locating items, ensuring a positive shopping experience.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
Restaurant Server
Best Asian Foods Kft.
08.2020 - 10.2020
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Worker
SPAR Magyarország Kft.
11.2019 - 01.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
Education
High School Diploma -
Debreceni Ady Endre Gimnázium
Debrecen, Hungary 05.2016 - 06.2021
Skills
Active listening
Customer service excellence
Problem-solving
Call center experience
Quality assurance
undefinedPersonal Information
Kind personality, talkative and team worker. Not afraid of difficult situation and always ready to learn something new to improve the working skills and the personality.
Driver's license since 2022 (type B)
Timeline
Customer Support Specialist
UCC Kft.
01.2024 - Current
Customer Service Representative
Transcosmos Kft
07.2022 - 01.2024
Shop Assistant
C&A
10.2021 - 11.2021
Restaurant Server
Best Asian Foods Kft.
08.2020 - 10.2020
Retail Worker
SPAR Magyarország Kft.
11.2019 - 01.2020
High School Diploma -
Debreceni Ady Endre Gimnázium
05.2016 - 06.2021
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