Fruzsina Radács
Summary
Experienced hospitality professional with strong focus on customer satisfaction and seamless service delivery. Adept at managing guest relations, ensuring smooth operations, and enhancing guest experience through effective communication and problem-solving. Known for exceptional team collaboration and adaptability, consistently achieving results in dynamic environments. Skilled in multitasking, conflict resolution, and maintaining high standards of service.
Overview
7
7
years of professional experience
29
29
years of post-secondary education
3
3
Languages
Work History
Club Lounge Agent
THE RITZ-CARLTON BUDAPEST/AL HABTOOR PALACE BUDAPEST
01.2024 - Current
- Provided concierge services, offering recommendations for local attractions, restaurants, and cultural events.
- Monitored inventory levels of supplies within the lounge area, placing orders as needed to avoid shortages or delays in service.
- Established rapport with loyal customers by remembering personal preferences and anticipating their needs during each visit.
- Coordinated with catering staff to ensure timely delivery of food and beverage services for guests.
- Trained new team members on company policies, procedures, and best practices in customer service excellence.
- Promoted additional hotel facilities such as dining options or spa services to boost overall guest satisfaction rates across the board.
- Resolved customer complaints swiftly and professionally, demonstrating exceptional problem-solving abilities.
Room Service Assistant
FOUR SEASONS HOTEL BUDAPEST
06.2023 - 09.2023
- Maintained a high level of professional appearance and demeanor at all times while on duty as a reflection of the hotel''s commitment to quality service.
- Assisted housekeeping staff in setting up rooms for VIPs or special events requiring additional amenities related to room service offerings.
- Maintained cleanliness and hygiene standards in all areas of responsibility, adhering to strict food safety guidelines for the well-being of guests.
Hotess
APPLE PS HOSSTESS AGENCY
01.2022 - 01.2022
Server
DAMNICZKI MANUFACTURE
01.2019 - 01.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
GED -
CISZTERCI SZENT ISTVÁN GIMNÁZIUM
04.2012 - 01.2018
General Studies
CISZTERCI SZENT ISTVÁN GIMNÁZIUM
04.2019 - 01.2021
Marketing
CBT MARIO COLIN SANCHEZ
04.2001 - 01.2019
Tourism And Catering (in English)
BUDAPESTI GAZDASÁGI EGYTEM
01.2021 - 01.2025
Skills
Exceptional Communication
Foreign Language Proficiency
Customer Relations
Teamwork and Collaboration
Problem-Solving
Complaint Handling
Multitasking Abilities
Creative Thinking
Adaptability and Flexibility
Timeline
Club Lounge Agent
THE RITZ-CARLTON BUDAPEST/AL HABTOOR PALACE BUDAPEST
01.2024 - Current
Room Service Assistant
FOUR SEASONS HOTEL BUDAPEST
06.2023 - 09.2023
Hotess
APPLE PS HOSSTESS AGENCY
01.2022 - 01.2022
Tourism And Catering (in English)
BUDAPESTI GAZDASÁGI EGYTEM
01.2021 - 01.2025
General Studies
CISZTERCI SZENT ISTVÁN GIMNÁZIUM
04.2019 - 01.2021
Server
DAMNICZKI MANUFACTURE
01.2019 - 01.2021
GED -
CISZTERCI SZENT ISTVÁN GIMNÁZIUM
04.2012 - 01.2018
Marketing
CBT MARIO COLIN SANCHEZ
04.2001 - 01.2019