Summary
Overview
Work History
Education
Skills
Timeline
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Fruzsina Radács

Fruzsina Radács

Summary

Experienced hospitality professional with strong focus on customer satisfaction and seamless service delivery. Adept at managing guest relations, ensuring smooth operations, and enhancing guest experience through effective communication and problem-solving. Known for exceptional team collaboration and adaptability, consistently achieving results in dynamic environments. Skilled in multitasking, conflict resolution, and maintaining high standards of service.

Overview

7
7
years of professional experience
29
29
years of post-secondary education
3
3
Languages

Work History

Club Lounge Agent

THE RITZ-CARLTON BUDAPEST/AL HABTOOR PALACE BUDAPEST
01.2024 - Current
  • Provided concierge services, offering recommendations for local attractions, restaurants, and cultural events.
  • Monitored inventory levels of supplies within the lounge area, placing orders as needed to avoid shortages or delays in service.
  • Established rapport with loyal customers by remembering personal preferences and anticipating their needs during each visit.
  • Coordinated with catering staff to ensure timely delivery of food and beverage services for guests.
  • Trained new team members on company policies, procedures, and best practices in customer service excellence.
  • Promoted additional hotel facilities such as dining options or spa services to boost overall guest satisfaction rates across the board.
  • Resolved customer complaints swiftly and professionally, demonstrating exceptional problem-solving abilities.

Room Service Assistant

FOUR SEASONS HOTEL BUDAPEST
06.2023 - 09.2023
  • Maintained a high level of professional appearance and demeanor at all times while on duty as a reflection of the hotel''s commitment to quality service.
  • Assisted housekeeping staff in setting up rooms for VIPs or special events requiring additional amenities related to room service offerings.
  • Maintained cleanliness and hygiene standards in all areas of responsibility, adhering to strict food safety guidelines for the well-being of guests.

Hotess

APPLE PS HOSSTESS AGENCY
01.2022 - 01.2022

Server

DAMNICZKI MANUFACTURE
01.2019 - 01.2021
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

GED -

CISZTERCI SZENT ISTVÁN GIMNÁZIUM
04.2012 - 01.2018

General Studies

CISZTERCI SZENT ISTVÁN GIMNÁZIUM
04.2019 - 01.2021

Marketing

CBT MARIO COLIN SANCHEZ
04.2001 - 01.2019

Tourism And Catering (in English)

BUDAPESTI GAZDASÁGI EGYTEM
01.2021 - 01.2025

Skills

Exceptional Communication

Timeline

Club Lounge Agent

THE RITZ-CARLTON BUDAPEST/AL HABTOOR PALACE BUDAPEST
01.2024 - Current

Room Service Assistant

FOUR SEASONS HOTEL BUDAPEST
06.2023 - 09.2023

Hotess

APPLE PS HOSSTESS AGENCY
01.2022 - 01.2022

Tourism And Catering (in English)

BUDAPESTI GAZDASÁGI EGYTEM
01.2021 - 01.2025

General Studies

CISZTERCI SZENT ISTVÁN GIMNÁZIUM
04.2019 - 01.2021

Server

DAMNICZKI MANUFACTURE
01.2019 - 01.2021

GED -

CISZTERCI SZENT ISTVÁN GIMNÁZIUM
04.2012 - 01.2018

Marketing

CBT MARIO COLIN SANCHEZ
04.2001 - 01.2019

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Fruzsina Radács