Gabor Cselle
Senior Process Expert And Experienced Team Leader In Retail Quality & Operations
Budapest
Summary
Professional with strong background in operations management and leadership. Skilled in optimizing processes, enhancing productivity, and driving team collaboration to meet organizational goals. Adept at adapting to changing business needs and ensuring consistent performance. Reliable, results-focused, and proficient in strategic planning, problem-solving, and team development.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Retail Quality & Operations Team Leader
Vodafone Hungary Ltd. / One Hungary Ltd.
12.2020 - Current
- Manage and enhance retail channel business-as-usual operations
- Collaborated with cross-functional teams to align operational strategies with customer service objectives.
- Continuous collaboration with supporting areas and vendors
- Pilot and implement sales support systems
- Monitor sales and aftersales quality indicators based on relevant KPIs
- Led quality assurance initiatives that ensured compliance with operational standards and enhanced service delivery.
- Implemented process improvements that reduced operational downtime, positively impacting overall team productivity.
- Conducted training sessions for new team members, fostering knowledge sharing and improving operational efficiency.
- Monitored retail operations to identify trends, leading to strategic adjustments that enhanced customer engagement.
Development & Operations Expert
Vodafone Hungary Ltd.
09.2015 - 12.2020
- Optimize and sustain retail channel operations
- Retail channel single point of contact in different transformation projects (e.g. Redsky Bridge)
- Expertise in waterfall and lean frameworks
- Implemented process improvements that reduced operational delays, optimizing resource allocation and workflow (e.g. 40% more efficient stock arrangement)
- Revamp existing processes into innovative systems while eliminating outdated or irrelevant procedures
- Establish business needs for tailored and out-of-the-box systems
Deputy Store Manager
Vodafone Hungary Ltd.
10.2011 - 09.2015
- Led store operations, optimizing inventory management processes to enhance product availability and reduce stockouts.
- Implemented training programs for team members, improving overall customer service and staff performance metrics (15% quicker AHT in flagship store)
- Coordinated promotional campaigns, effectively increasing foot traffic and driving sales revenue during peak periods
- Monitored financial performance, analyzing sales data to identify trends and adjust strategies for profitability
- People management and sit-in tools
- Temporarily assigned store manager
Sales Advisor
Vodafone Hungary Ltd.
12.2007 - 12.2011
- Achieved personal and store sales targets through effective customer engagement
- Increased sales revenue by encouraging customers to purchase complementary items.
- Managed service loan device warehouse to ensure timely availability and efficient inventory control
Education
High Level Proficiency - Sportcommunicator
Schola Europa Academy
Budapest, Hungary 04.2001 -
Radio and TV-work
Pohjois Karjalan Koulutuskuntayhtymä
Outokumpu, Finland10-2006
English language and Communication
Kodolányi János College
Budapest, Hungary06-2005
Skills
Retail operations management
KPI analysis
Performance monitoring
Workflow optimization
Efficiency optimization
Retail transformation
Team leadership
Team leadership
Retail operations management
Timeline
Retail Quality & Operations Team Leader
Vodafone Hungary Ltd. / One Hungary Ltd.
12.2020 - Current
Development & Operations Expert
Vodafone Hungary Ltd.
09.2015 - 12.2020
Deputy Store Manager
Vodafone Hungary Ltd.
10.2011 - 09.2015
Sales Advisor
Vodafone Hungary Ltd.
12.2007 - 12.2011
High Level Proficiency - Sportcommunicator
Schola Europa Academy
04.2001 -
Radio and TV-work
Pohjois Karjalan Koulutuskuntayhtymä
English language and Communication
Kodolányi János College
LANGUAGES
Hungarian: Native
English: Understand after hearing: B2, Reading: C1, Conversation: C1, Writing: C1
DRIVER LICENSE
B category (EU)