Gabor Pongracz
Logistics & Order Management Expert | ERP Support Consultant
Budapest, Kobolkut Utca 28
Summary
With extensive experience in customer service, order fulfillment, and logistics operations, I am seeking new opportunities in a multinational environment where I can leverage my expertise to optimize workflows and enhance efficiency.
I bring comprehensive knowledge of complex order handling processes, billing procedures, and supply chain coordination, complemented by strong customer focus and operational discipline.
Additionally, I have hands-on experience in IT consultancy for ERP systems, enabling seamless integration of technology into logistics and order management processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ERP Support Consultant
XAPT KFT
10.2024 - Current
- Provide expert troubleshooting and resolution for customer-reported issues, ensuring minimal disruption to operations.
- Conduct weekly workshops with clients to review open tickets, address concerns, and deliver proactive support.
- Monitor and achieve key performance indicators (KPIs) to meet service-level agreements and deadlines
- Escalate complex issues to internal teams for advanced resolution while maintaining clear communication with stakeholders.
- User Training & Documentation – Conduct training sessions for end-users and create clear process documentation.
Strategic Transaction Manager
GE Vernova
07.2022 - 09.2024
- Maintaining clear and efficient communication with Middle Eastern customer base of GE Vernova
- Daily order tracking and planning management
- Coordination between engineering, supply chain and freight forwarders
- Pricing validation and contract alignment
- Organizing procurement, production and shipping of GE heavy equipment
- Stock check and warehouse control
- On time metric and order deadline management
- Processing and executing sales contracts
- Quarter end target date supervision
- Handling escalations, high profile requests
- Compliance validation and internal audit handling
- Production calls with GE internal teams
- This position is mainly about working with assigned high value projects, fulfilling the spare parts demand for a turbine upgrade
Global Customer Fulfillment Specialist
GE Hungary KFT.
05.2017 - 06.2022
- First point of contact for internal/external customers. Managing delivery of turbine spare parts for outages.
- Tasks including: date management, escalations, sourcing/vendor communication, shipment arrangements, pacing, liaison with warehouses and freight forwarders, communication with internal and external customers.
System Support and Order Conversion Lead
GE Hungary KFT.
01.2015 - 05.2017
- System support for Project Managers helping them with bug fixing and testing of new Oracle ERP system
- Order demand placement, order tracking and billing
24/7 Customer Support Specialist
GE Hungary KFT.
12.2009 - 01.2015
- Supporting internal and external customers with they need. Entering quotations and orders to Oracle ERP system in timely manner.
- Duties included shipping parts in emergency situation to all over the word, handling phone calls and emails.
Car Rental Agent / Assistant Night Manager
National Car Rental Company
04.2007 - 12.2008
- Handling rental cars over to clients, processing billing, complaint handling and demand planning for the next day/week.
Education
Logistics clerk
EFEB-Budapest
Budapest01.2017
Travel and Tourism studies
Kodolanyi Janos College
Budapest01.2004
Dental Technician
BUSZEKISZI
Budapest01.2002
Skills
- Strong interpersonal and communication abilities
- Effective in handling high-pressure, deadline-driven environments
- Metric based operational excellence
- Customer focused mindset
- Problem-Solving and Decision-Making
- Experience with multi-cultural environments
- Adaptability in Dynamic Environments
- IT knowledge: Oracle, SAP, Ms Office, MS365F&O
Certification
Lean Six Sigma Green Belt
Timeline
ERP Support Consultant
XAPT KFT
10.2024 - Current
Strategic Transaction Manager
GE Vernova
07.2022 - 09.2024
Global Customer Fulfillment Specialist
GE Hungary KFT.
05.2017 - 06.2022
System Support and Order Conversion Lead
GE Hungary KFT.
01.2015 - 05.2017
24/7 Customer Support Specialist
GE Hungary KFT.
12.2009 - 01.2015
Car Rental Agent / Assistant Night Manager
National Car Rental Company
04.2007 - 12.2008
Travel and Tourism studies
Kodolanyi Janos College
Dental Technician
BUSZEKISZI
Logistics clerk
EFEB-Budapest