Gabriel Eduardo Córdova Mansilla
Executive Assistant
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Executive
Santander Chile Bank
Santiago
01.2021 - 11.2022
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to external customers.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Described product and service details to customers to provide information on benefits and advantages.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
Bank Cashier
Santander Chile Bank
Santiago
01.2018 - 12.2020
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Performed cash and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Advanced Technician - Administrative Assistance And Secretarial Science
Instituto Profesional Los Leones
Santiago, Chile 03.2017 - 07.2019
Skills
Payment management
Complaint resolution
Documentation and notes
Inventory assistance
Relationship building
Presentation skills
Online chat and email
Troubleshooting
Company policy adherence
Coaching and mentoring
Receiving support
Service standard compliance
POS systems expert
Order fulfillment
Recordkeeping strengths
Account management
Administrative support
CRM
Money handling abilities
Professional telephone demeanor
Creative problem solving
Timeline
Customer Service Executive
Santander Chile Bank
01.2021 - 11.2022
Bank Cashier
Santander Chile Bank
01.2018 - 12.2020
Advanced Technician - Administrative Assistance And Secretarial Science
Instituto Profesional Los Leones
03.2017 - 07.2019
Hobbies
Listen to music and go to music events. Reed some books and play board games. Travel
Hobbies
Listen to music and go to music events. Reed some books and play board games. Travel