Dynamic and results-driven Service Transition and Improvement Manager, Quality and Process Specialist, Service Delivery Manager and Project Coordinator with a proven track record in the IT industry. Adept at driving service excellence, process optimization, and strategic improvements.
Self-motivated and confident with exceptional communication skills and a deep understanding of customer-centric principles.
A collaborative team player with outstanding problem-solving and systems-thinking abilities. Experienced in Agile methodologies and proficient in SAFe® 5.
Brings a positive attitude, a commitment to continuous learning, and a passion for professional growth. Strong believer in the power of personal relationships and effective communication to drive success.
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Continuous improvement
Cross-functional collaboration
Agile methodology
Process improvement
Effective communication
Organizational skills
Problem-solving abilities
Quality improvement
Stakeholder management
Project tracking
Mentoring
Certified SAFe® 5 Practitioner
Certified SAFe® 5 Practitioner