Gabriella Szakolczainé Szunyog
Insurance Specialist
Budapest
Summary
Detail-oriented professional promoting expertise in supply chain planning, customer service and HR. Confident Specialist knowledgeable in managing employee needs, customer and vendor relations. Several years of work experience in the Netherlands, UK and Hungary.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Insurance Specialist
IBM
01.2023 - Current
- Processing payments, maintaining accurate client data, and ensuring policies are reissued or updated before they expire.
- Key duties involve client communication, administrative tasks like data entry and filing, and coordinating with different stakeholders to prevent policy lapses and maintain client satisfaction.
- Investigates internal and external queries and makes applicable corrections.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
Procurement Tactical Buyer
Coca Cola European Partners
05.2019 - 10.2020
- Company Overview: IBM, Budapest
- Identified new and more cost-effective suppliers through participation in projects, industry networking events, purchasing advantageous packages and cutting costs.
- Provided support for researching, selecting and purchasing quality products and materials.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Built relationships with suppliers and negotiated with them for the best price, quantities and delivery time scales.
Procurement (Operations) Buyer
Coca Cola Ltd.
01.2019 - 05.2019
- Company Overview: IBM, Budapest
- Processed requisitions and updated management and requesters on the status of orders.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
HR Coordinator
AskHR
10.2011 - 09.2014
- Company Overview: IBM, Budapest
- Handled general and specific HR queries through emails, calls and chats from IBM employees and managers in the Netherlands and Belgium.
- Topics included, but are not limited to, Compensation and Benefits, Workday, EDM, Travel & Expense, Payroll, Offboarding and Learning.
- Maintained human resources information system and kept employee files up to date and accurate.
Customer Care Representative
Cisco Systems
02.2011 - 09.2011
- Company Overview: London, UK
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
Consumer Service Representative
Lego
10.2010 - 02.2011
- Company Overview: London, UK
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Logistics Coordinator/ Customer Service Representative
Diageo
08.2007 - 08.2010
- Company Overview: Budapest
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in the Netherlands and Belgium.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
HR Assistant
Cisco Systems, Inc.
07.2006 - 07.2007
- Provided essential support to company's HR lead
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
Inside Sales Specialist
Genpact/ GE Healthcare
10.2004 - 07.2006
- Company Overview: Budapest
- Planned and managed the main marketing and communication activities.
- Provided primary customer support to internal and external customers.
- Organized new marketing campaigns with the sales specialists on the field to the UK, Ireland and Benelux countries.
Education
Bachelor of Science - Human Resources Management
Corvinus University
Budapest01.2012
Bachelor of Science - Dutch Language and Literature
Károli Gáspár University of The Hungarian Reformed Church
01.2006
Skills
- Human resources administration
- Supply chain planning
- Effective communication
- Proficiency in SAP
- Vendor relationship management
Timeline
Insurance Specialist
IBM
01.2023 - Current
Procurement Tactical Buyer
Coca Cola European Partners
05.2019 - 10.2020
Procurement (Operations) Buyer
Coca Cola Ltd.
01.2019 - 05.2019
HR Coordinator
AskHR
10.2011 - 09.2014
Customer Care Representative
Cisco Systems
02.2011 - 09.2011
Consumer Service Representative
Lego
10.2010 - 02.2011
Logistics Coordinator/ Customer Service Representative
Diageo
08.2007 - 08.2010
HR Assistant
Cisco Systems, Inc.
07.2006 - 07.2007
Inside Sales Specialist
Genpact/ GE Healthcare
10.2004 - 07.2006
Bachelor of Science - Dutch Language and Literature
Károli Gáspár University of The Hungarian Reformed Church
Bachelor of Science - Human Resources Management
Corvinus University
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