GBOHAN ROMARIC JUNIOR

• Administer the CUCM (Cisco Unified Communications Manager) tool;
• Create user accounts in CUCM (Cisco Unified Communications Manager)
• Configure IP phones and phone numbers in CUCM
• Configure softphones (Cisco IP Communicator).
• Create and assign extensions to users, Implement (create, delete, modify) client sites (Partitions, Calling search space, etc.) in the Call Manager
• Raise a case with Vodafone partner (telephone operator) in case of problems with the range of telephone numbers provided by the partner, for a joint intervention
• Configure VLAN data and VoIP for the British Airways customer.
• Use of DX NetOps Spectrum tool to monitor alarms generated by Routers, Switches and Gateways (Cisco, Juniper)
• Use of DX NetOps Spectrum tool for remote handling of Routers, Switches and Gateways (Cisco, Juniper) in case of issue.
• Use Cisco Wireless Controller to monitor Wi-Fi access points and request the intervention of a technician
• Use of ticketing tools (NGSD, ServiceNow, Verint, Vodafone VCO Portal);
• Organize joint with Genesys, Vodafone and other resolver teams in the event of a major incident

affecting customer service (British Airways, Iberia).

• Raised a case with Genesys team, collect WDE logs and call sample in case of Genesys issue.

• Coordinate a team of 30 Agents, Assist employees and customers;
• Genesys Admin: Agents account creation, IVR and WebRTC implementation, Assigning queue priority to agents, Calls redirection after shift hours, Queue monitoring.
• Mentored junior team members, contributing to their professional growth and development.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
• Respond to requests for information and advice from the technical team
• Develop technical information materials for technicians
• Carry out quality control, monitoring and continuous improvement of implemented procedures
• Define performance objectives and determine acceptable performance levels
• Administration of user accounts, security groups, unlocking accounts in AD
• Microsoft Endpoint Manager Admin Center administration: User management, software license management, smartphone enrolment
• Azure Portal administration: O365 license and user account management
• McAfee Administration (EPO Console) for account unlocking, BitLocker Bitlocker recovery key
• Exchange Control Panel administration: manage mailboxes and distribution lists
• Use of remote control tools LogMeIn, Bomgar, MS Teams
• Using SCCM for application deployment
• Use of MFA Portal for PIN Code management, One time bypass for VPN and authentication number management
• Use of ticketing tools: ServiceNow, JIRA, Ricoh
• Administration of Mobile Operator Portals (Micollab, Tellindus, Kurmi, Anatole): VOIP phone management, softphone creation, extensions, ring groups, etc..

• Administration of PwC Canada's IT platform
• MobileIron Cloud Platform administration: manage device details
• Technical assistance to PwC Canada employees calling from various locations for IT software and hardware problems
• Aura audit software application support
• Microsoft Outlook, Lotus Notes support
• VPN access administration
• Active Directory administration, Users and Computers account management
• Ticket management on the Service Manager platform (SM9)

• Implement network solutions for our partner MTN Cote D'ivoire (VPN, VLAN, remote sites...)
• Interconnect the various Customer Agencies and Head Quarters via MTN Cote d'Ivoire POPs
• Coordinate installation and deployment technicians Computer networks
• Responsible for coordinating the network monitoring team and the implementation team in the event of network disruption
• Monitoring and implementation of Radio FH's interconnection of sites and wifi hotspot coverage at Yamoussoukro's INPHB University
• Follow-up and implementation of Radio FH Interconnection of the various Banque CNCE sites
• Monitoring and optimization of network traffic flow for Banque CNCE
• Monitoring and implementation of FH Radio and VPN interconnection of FEDAS insurance company sites
• Implementation of an ES-3000 mail server at SODERTOUR in Yamoussoukro
• Deployment and implementation of wifi coverage equipment for MTN Business customers
• Configuration of Cisco routers at customer sites, NAT from private IP addresses to public IP addresses provided by MTN Business CI, Routing protocol configuration
• Interconnection equipment used Outdoor radio: (AIRMAX2, AIRMAX5, WH-5420, WHA-5500CPE, AIMAX 5N, AIRMAX DUO BASE STATION, ZCOM 5000CPE, Ruckus ...)
• VPN interconnection equipment:(RS-1200, RS-2500, IP-2000VPN, WN-300ARM ADSL2/2+Router, Cisco Router ...)
• Computer security and coverage equipment Wifi Hotspots 450R Wireless-N Beam Forming, AIR3GII 3G/4G Broadband Router, NPOWER Router, NPLUG, WIAS-3200 internet Access Server, Cisco ASA 5500, Cisco 1841, 1700series, 2600series, Pix Firewall...)
• Installation and configuration of video surveillance equipment (IP Camera, Video Server, Network Video Recorder, etc.)
• September 03 to 08, 2014: Training Installation and configuration of AVIAT microwave interconnection equipment at MTN-CI

• Implement, administer and migrate servers (Windows Server 2003/2012 / Windows 7/10)
• Install, maintain and troubleshoot, upgrade server and workstation hardware and software; Computer network cabling
• Implement traffic control and network security software, optimize server performance
• Monitor network performance and quality (outages, flows, resource availability, security, etc.)
• Reduced downtime for clients by conducting thorough troubleshooting and resolving complex technical issues.

• Install and configure remote surveillance, telephone network and videoconferencing systems;
• Configure the ADSL router and share the Internet connection with all computers on the corporate LAN
• Maintain computer equipment (PC, desktop, MacBook, printer, projector, and UPS) in good working order
• Computer network cabling
• Network printer implementation and configuration