Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic

Gábor Bereczki

Experienced IT System Engineer
Debrecen

Summary

Experienced with technical diagnostics, system repairs, and maintenance. Utilizes problem-solving skills to ensure equipment reliability and reduce operational disruptions. Knowledge of industry standards and best practices ensures high-quality service delivery.

Overview

29
29
years of professional experience
4019
4019
years of post-secondary education

Work History

IT Service Engineer

CATL Debrecen
Debrecen, Hajdú-Bihar
07.2024 - Current
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Handling user tickets in company's own ticketing system
  • Create, maintain SLA documents and
  • Preparing Standard Operating Procedure documents and making sure they are adhered to

Windows Server Administrator

ITSH Debrecen
12.2016 - 07.2024
  • Installing, configuring classic and virtual Windows servers and their applications, monthly patching all servers (800+), troubleshooting server OS issues, asset administrator and solving the incoming tickets in Service Manager and ServiceNow.
  • Handling orders in SAP.
  • Oncall duties

Enterprise Desktop System Specialist III

NI Hungary Kft
12.2007 - 12.2016
  • Administrate network, servers and phone system, all the user accounts and all the workstations globally
  • Help the colleagues in their work with computers, teach them how to use the applications they need to work with
  • Teaching, using and administrating various management applications
  • Held trainings for Hungarian and American colleagues
  • Solve tickets using Lotus Notes, HP Service Manager and Jira (work in phone queue using a call distribution center)
  • Oncall duties

Customer Care Specialist

SEI Hungary KFT
02.2007 - 12.2007
  • Communication with English and Hungarian partners and employees by phone, email or in person, solve or helping them solve their IT related request and problems, administrate user accounts globally

System Administrator

National Pension Company
01.1997 - 01.2007
  • Administrate network
  • Administrate servers and workstations
  • Help the colleagues in their work with computers
  • Teaching, using and administrating various management applications
  • Held trainings to colleagues with various subjects

Education

Kossuth Lajos Grammar School - computer technology

Kossuth Lajos Grammar School
Nyiregyhaza, SZ
01.1989 - 01.1993

Gábor Dénes College - information science

Gábor Dénes College
Debrecen, HB
01.1993 - 01.1997

IBM Hungary courses - As/400-as basics and usage of the Client Acces, Introduction to Lotus Notes, Lotus Notes system administration, Windows NT 4.0 Core Techn. & Administrator

IBM Hungary
12.1999 - 01.2000

Public administration higher examination -

English intermediate level C language examination - undefined

International House language school
01.1999 - 07.2002

English higher level C language examination -

Debrecen

Skills

Technical support

Field service

Installation coordination

Equipment installation

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Interests

Computer
Getting to know applications and operating systems
Internet
Various sports
Hiking
Meeting interesting people
Reading
Listening to music
Aquaristic

Personal Information

  • Date of Birth: 06/27/75
  • Marital Status: Married, 1 child (19 years old son)

Timeline

IT Service Engineer

CATL Debrecen
07.2024 - Current

Windows Server Administrator

ITSH Debrecen
12.2016 - 07.2024

Enterprise Desktop System Specialist III

NI Hungary Kft
12.2007 - 12.2016

Customer Care Specialist

SEI Hungary KFT
02.2007 - 12.2007

IBM Hungary courses - As/400-as basics and usage of the Client Acces, Introduction to Lotus Notes, Lotus Notes system administration, Windows NT 4.0 Core Techn. & Administrator

IBM Hungary
12.1999 - 01.2000

English intermediate level C language examination - undefined

International House language school
01.1999 - 07.2002

System Administrator

National Pension Company
01.1997 - 01.2007

Gábor Dénes College - information science

Gábor Dénes College
01.1993 - 01.1997

Kossuth Lajos Grammar School - computer technology

Kossuth Lajos Grammar School
01.1989 - 01.1993

Public administration higher examination -

English higher level C language examination -

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Gábor BereczkiExperienced IT System Engineer