Gábor Bereczki
Experienced IT System Engineer
Debrecen
Summary
Experienced with technical diagnostics, system repairs, and maintenance. Utilizes problem-solving skills to ensure equipment reliability and reduce operational disruptions. Knowledge of industry standards and best practices ensures high-quality service delivery.
Overview
29
29
years of professional experience
4019
4019
years of post-secondary education
Work History
IT Service Engineer
CATL Debrecen
Debrecen, Hajdú-Bihar
07.2024 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Handling user tickets in company's own ticketing system
- Create, maintain SLA documents and
- Preparing Standard Operating Procedure documents and making sure they are adhered to
Windows Server Administrator
ITSH Debrecen
12.2016 - 07.2024
- Installing, configuring classic and virtual Windows servers and their applications, monthly patching all servers (800+), troubleshooting server OS issues, asset administrator and solving the incoming tickets in Service Manager and ServiceNow.
- Handling orders in SAP.
- Oncall duties
Enterprise Desktop System Specialist III
NI Hungary Kft
12.2007 - 12.2016
- Administrate network, servers and phone system, all the user accounts and all the workstations globally
- Help the colleagues in their work with computers, teach them how to use the applications they need to work with
- Teaching, using and administrating various management applications
- Held trainings for Hungarian and American colleagues
- Solve tickets using Lotus Notes, HP Service Manager and Jira (work in phone queue using a call distribution center)
- Oncall duties
Customer Care Specialist
SEI Hungary KFT
02.2007 - 12.2007
- Communication with English and Hungarian partners and employees by phone, email or in person, solve or helping them solve their IT related request and problems, administrate user accounts globally
System Administrator
National Pension Company
01.1997 - 01.2007
- Administrate network
- Administrate servers and workstations
- Help the colleagues in their work with computers
- Teaching, using and administrating various management applications
- Held trainings to colleagues with various subjects
Education
Kossuth Lajos Grammar School - computer technology
Kossuth Lajos Grammar School
Nyiregyhaza, SZ 01.1989 - 01.1993
Gábor Dénes College - information science
Gábor Dénes College
Debrecen, HB 01.1993 - 01.1997
IBM Hungary courses - As/400-as basics and usage of the Client Acces, Introduction to Lotus Notes, Lotus Notes system administration, Windows NT 4.0 Core Techn. & Administrator
IBM Hungary
12.1999 - 01.2000
Public administration higher examination -
English intermediate level C language examination - undefined
International House language school
01.1999 - 07.2002
English higher level C language examination -
DebrecenSkills
Technical support
Field service
Installation coordination
Equipment installation
undefinedInterests
Computer
Getting to know applications and operating systems
Internet
Various sports
Hiking
Meeting interesting people
Reading
Listening to music
Aquaristic
Personal Information
- Date of Birth: 06/27/75
- Marital Status: Married, 1 child (19 years old son)
Timeline
IT Service Engineer
CATL Debrecen
07.2024 - Current
Windows Server Administrator
ITSH Debrecen
12.2016 - 07.2024
Enterprise Desktop System Specialist III
NI Hungary Kft
12.2007 - 12.2016
Customer Care Specialist
SEI Hungary KFT
02.2007 - 12.2007
IBM Hungary courses - As/400-as basics and usage of the Client Acces, Introduction to Lotus Notes, Lotus Notes system administration, Windows NT 4.0 Core Techn. & Administrator
IBM Hungary
12.1999 - 01.2000
English intermediate level C language examination - undefined
International House language school
01.1999 - 07.2002
System Administrator
National Pension Company
01.1997 - 01.2007
Gábor Dénes College - information science
Gábor Dénes College
01.1993 - 01.1997
Kossuth Lajos Grammar School - computer technology
Kossuth Lajos Grammar School
01.1989 - 01.1993
Public administration higher examination -
English higher level C language examination -
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