Gergő Kovács

Konecta is a company entrusted by Philip Morris to handle costumer support for IQOS.

My main tasks are:

• Answering calls and emails
• Handling complaints
• Collecting customer feedback
• Following up on calls
• Identify and escalate issues

CRM Softwares:

• Monolith
• Salesforce

My main tasks were:

• Communicating with foreign and domestic tourists
• Presenting Szekszárd's wine region within the framework of several-hour long tours
• This job has helped me a lot in developing my communication skills in both Hungarian and English.

My main tasks were:

• Communication with foreign and domestic tourists
• Website editing and updating
• Sending official letters
• This job was excellent for improving my writing skills in both Hungarian and English