Gergő Kovács

• Typically, I work on T&T (Test & Transition) and in-life design and delivery activities from regional hubs, while also contributing to WNB/C2M (Win New Business/Concept to Market) initiatives through technology hubs.
• Focus on component-level designs within broader technology or solution architectures.
• Taking responsibility for specific elements of technical solutions.
• Deliver designs that comply with CS&D (Customer Solutions & Design) gold standards, and governance processes.
• Recognize and escalate delivery-related cost concerns within CS&D.
• Understand my role and reporting lines within CS&D, as well as the sector alignment of current customers.
• Provide detailed summaries of technical situations, and clearly communicate design aspects to technical stakeholders within BT and externally.

By being familiar with the company's own products and profile, I was responsible for several domestic and international customers and their business or technical related requirements through project planning and system implementation. In this position I worked together with engineers, project managers and the customer as well. I participated and organised both internal and external trainings with colleagues and relevant IT professionals through the projects.

Support through ticketing system(T2-T3) and implementation of a Skype for Business based call center solution. In this position I configured and deployed both custom and out-of-the box solutions for international customers. Participated in several knowledge transfers and worked together with customers.

Configuration, deployment and support of a Skype for Business based call center solution in a hosted environment. Cooperation with the system integration team and the product house.

Coordination of the support process through a ticketing system by receiving and allocating support tickets to the appropriate engineering team. The adherence of the SLA based on agreements and the tracking of customer tickets. Registration of contracts and management of certificate of completion.

The support of the IT systems and workstations in a daily news office. Completion of daily routine tasks