Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gergo Eklics

Barista Trainer
Budapest,Budapest

Summary

Dynamic barista trainer with expertise from Starbucks, specializing in new hire training and espresso preparation. Proven ability to enhance customer satisfaction through personalized service and effective problem resolution. Skilled in coffee cupping and fostering team collaboration, resulting in elevated customer loyalty and a welcoming atmosphere.

Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I have a great knowledge about apple's products and services. I follow all product announcement watch the WWDC and every event about the new product and services .
I help my family members and friends to chose the right apple product and service witch meets they needs. Help them set up they new devices and services .
I would like to work for apple in specialist role and help the customers chose the right devices and service to meet they needs .

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Barista Trainer

Starbucks
10.2021 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees in groups and in one-on-one scenarios.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Barista

Nem Adom Fel Kavezo
Budapest, Budapest
06.2021 - 10.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

Retail Certificate - Retail

EFEB FELNŐTTKÉPZÉS - Szakmai Tanfolyamok Képzések
Budapest, BU
10.2020 - 03.2021

High School Diploma -

Varga Márton Kertészeti És Földmérési Technikum
Budapest, Hungary
09.2012 - 06.2016

Skills

Coffee expertise

Order taking

Espresso preparation

New hire training

Barista mentoring

Coffee cupping

POS system operation

Milk steaming

Cleanliness standards

Latte art

Food preparation

Opening and closing duties

Timeline

Barista Trainer

Starbucks
10.2021 - Current

Barista

Nem Adom Fel Kavezo
06.2021 - 10.2021

Retail Certificate - Retail

EFEB FELNŐTTKÉPZÉS - Szakmai Tanfolyamok Képzések
10.2020 - 03.2021

High School Diploma -

Varga Márton Kertészeti És Földmérési Technikum
09.2012 - 06.2016
Gergo EklicsBarista Trainer