Daniel Csereklye
Customer Service
Budapest
Summary
Skilled in customer service and computer proficiency, I excelled at Byborg SSC Kft., enhancing user satisfaction through effective complaint resolution and technical support. My proactive approach and excellent communication skills led to significant improvements in day to day efficiency and product development, demonstrating a strong ability to solve problems and manage complex tasks at hand. before that I have worked 6+ years in one of the best hotels in Europe. With 2,5 years mid-management experience, where I earned the Employee of the Month Award as well as had multiple nominations for it.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Service Specialist
Byborg SSC Kft.
08.2024 - Current
- Assisting and resolving technical related complications for our users in the various applications that they use for streaming.
- Efficiently handling any complaints and ensuring that the user satisfaction is kept high.
- Responded to customer requests for products, services, and company information.
- Handling the monitoring and warning system of our main sites.
- Assisting in leading the shifts and dividing up the workload between other Customer Support Representatives.
Customer Service Representative
Byborg SSC Kft.
01.2023 - 08.2024
- Assisting and resolving technical related complications for our users in the various applications that they use for streaming.
- Efficiently handling any complaints and ensuring that the user satisfaction is kept high.
- Responded to customer requests for products, services, and company information.
Customer Service Representative (BPMe)
BP Business Service Centre Kft.
12.2021 - 01.2023
- Providing customer service for the BP Pay for fuel app in the UK both administrative and technical
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative (Castrol)
BP Business Service Centre Kft.
03.2020 - 12.2021
- Handling the oil deliveries and related needs of all of UK's emergency services that were contracted with us.
- Contacting and managing third party services that we provide through different companies as well as helping in any related troubleshooting
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Telcommunications Supervisor
Four Seasons Hotel Gresham Palace
09.2017 - 03.2020
- Managing a team of Operators and ensuring that their day to day needs and trainings are met the level of expectation.
- Negotiating for phone related contracts directly with the suppliers and setting up meetings for an efficient process.
- Keeping the phone systems up to date, daily maintenance, changing/buying and servicing all mobile devices to best suit the needs of the hotel.
- Providing assistance in IT related projects, such as expansions and general maintenance.
Hotel Operator
Four Seasons Hotel Gresham Palace
10.2013 - 09.2017
- Handling incoming calls and faxes, assisting guests and colleagues with all their technical needs in the relevant fields as well as helping out with various activities if needed
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced overall guest experience with meticulous attention to all their needs that required any for of telecommunications equipment.
Laundry Master
Four Seasons Hotel Gresham Palace
09.2013 - 10.2013
- I have had the responsibility to look after all the linen and clothing, their washing ironing and sorting.
- Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
- Optimized workflow by organizing tools and materials for easy access during shifts, minimizing downtime between tasks.
Education
High School Diploma -
Móricz Zsigmond Gimnázium
Szentendre 04.2001 -
Skills
Customer Service
Good communication skills
Complaint resolution
Customer Relations
Excellent written and oral communication
Report Generation
Complaint Handling
Problem Resolution
Telephone Etiquette
Problem-solving abilities
Active Listening
Computer Proficiency
Hobbies
In my free time I enjoy painting, gaming and making renovations on my apartment.
Timeline
Customer Service Specialist
Byborg SSC Kft.
08.2024 - Current
Customer Service Representative
Byborg SSC Kft.
01.2023 - 08.2024
Customer Service Representative (BPMe)
BP Business Service Centre Kft.
12.2021 - 01.2023
Customer Service Representative (Castrol)
BP Business Service Centre Kft.
03.2020 - 12.2021
Telcommunications Supervisor
Four Seasons Hotel Gresham Palace
09.2017 - 03.2020
Hotel Operator
Four Seasons Hotel Gresham Palace
10.2013 - 09.2017
Laundry Master
Four Seasons Hotel Gresham Palace
09.2013 - 10.2013
High School Diploma -
Móricz Zsigmond Gimnázium
04.2001 -
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