Summary
Overview
Work History
Education
Skills
Timeline
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Giovanni Bucci

Giovanni Bucci

Jeopardy Manager
Budapest, Rakoczi Ut 12

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Jeopardy Manager

BT ROC
11.2024 - Current
  • Being Team Leader's delegate, taking his/her responsibilities, being the benchmark of the team, ensuring right decision making
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.


Team Coordinator

BT ROC
01.2024 - 11.2024
  • Supervised co-workers.
  • Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
  • Managed team workload to reach targets for specific tasks. Trained, motivated and guided on-boarding members.
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.


Service Desk Agent

BT ROC
10.2021 - 01.2024
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
  • Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.

Restaurant Waiter

Pho Restaurant
10.2019 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.

Education

Bachelor of Arts - English Language And Literature

Universitá Federico II
Napoli
04.2001 -

High School Diploma -

Liceo Scientifico Guglielmo Marconi
Foggia
04.2001 -

Skills

Team leadership

Timeline

Jeopardy Manager

BT ROC
11.2024 - Current

Team Coordinator

BT ROC
01.2024 - 11.2024

Service Desk Agent

BT ROC
10.2021 - 01.2024

Restaurant Waiter

Pho Restaurant
10.2019 - 03.2020

Bachelor of Arts - English Language And Literature

Universitá Federico II
04.2001 -

High School Diploma -

Liceo Scientifico Guglielmo Marconi
04.2001 -

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Giovanni BucciJeopardy Manager