Ágnes Katona

· Supporting multiple French customers, working together with Account Teams to deliver service to customer locations within specific timeframes

· Understanding customer’s goals, strategy, and portfolio of products

· Monitoring company inventory, gathering information from multiple sources

· Acted as Single Point of Contact between French stakeholders and the Service Request Management Team

· Recruited and trained new members of the French and Italian Team

· Contributed tothe development of learning programs for new joiners, prepared and presented learning materials on products and systems ( DSL Checker, IPCG access training, Ipanema)

· Collaborated with French Account Teams to help them in the pricing and ordering process

· Ensured communication and fluent handover between Costing , Delivery and Contract management teams.

• Participation in a pedagogical project

• First level IT support to French clients by phone and email