Ágnes Németh

• Successfully managed and developed processes within the bank's call center, enhancing operational efficiency and customer service quality.
• Led projects focused on sales development, implementing strategies that resulted in increased sales performance and customer satisfaction.
• Coordinated cross-departmental initiatives to streamline workflows and improve service delivery in the call center.
• Identified areas for improvement within existing processes, leveraging data analysis and feedback to implement effective solutions.
• Collaborated with teams to design and execute process improvement plans, ensuring alignment with overall business goals.Regularly conducted training sessions for call center staff, improving product knowledge and sales techniques.

• Optimized client retention rates through excellent relationship management skills and timely resolution of issues.
• Maintained high-quality service standards, addressing client concerns promptly and professionally.
• Improved customer satisfaction by delivering personalized banking solutions and exceptional service.
• Assisted in the development of sales strategies to achieve branch goals and targets effectively.
• Delivered outstanding service levels that consistently exceeded customer expectations by understanding individual needs.
• Processed customer payments and account setup charges.

• Performed banking sales and specialized administrative tasks, including insurance and investment advisory and sales, as well as management of the existing client portfolio.
• Provided securities account management services, including the buying and selling of investment funds, government securities, and other financial instruments.
• Executed stock exchange and over-the-counter transactions based on client authorizations.
• Conducted investment advisory and acquired new clients.
• Sold banking and bank group products and services.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.

• Conducted banking sales activities and specialized administrative tasks, including insurance and investment advisory and sales.
• Efficiently managed existing client portfolios, maintaining long-term relationships with premium retail banking clients while ensuring exceptional customer service.
• Monitored clients' financial situations, prepared for client meetings, and developed customized portfolios based on their needs and risk tolerance; tracked portfolio performance using account history and other relevant information.
• Sold the bank group's savings products, such as deposits, investment funds, and savings insurance, to key branch clients.
• Organized and conducted client meetings, applied proactive sales strategies, identified customer needs, and facilitated the sale and cross-sale of additional banking and group products through effective customer service.
• Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
• Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.

• Seeking out potential clients and preparing them for relevant applications.
• Professionally managing and maintaining relationships with existing clients.
• Coordinating and conducting negotiations over the phone.
• Contracting new assignments and supporting the application writing process.
• Preparing detailed reports and effective presentations.
• Establishing and maintaining new partnerships.
• Continuously monitoring applications, professional trends, and industry events.

• Sales and marketing of real estates
• Establishing and building new partnerships for long-term collaboration.
• Managing customer relationships, assessing and fulfilling client needs.
• Maintaining continuous communication with existing partners to ensure effective cooperation.
• Performing administrative tasks and managing necessary documentation.

I contributed significantly to the company's success by actively participating in sales, promoting products, and ensuring customer satisfaction. I built and strengthened client relationships, organized high-quality events to enhance the company's reputation, and maintained smooth partner relations. Additionally, I increased customer satisfaction through team-building events and supported the company's growth by focusing on excellence and development opportunities.