Ágnes Róth
Customer Supply Representative
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Supply Representative
Nexperia
04.2020 - Current
- Managed 10+ key customer portfolios, including Continental and ZF, ensuring client relationships and satisfaction
- Processed orders efficiently within SAP system, maintaining accuracy and timeliness in order fulfillment
- Coordinated EDI forecast and VMI management to optimize inventory levels and supply chain efficiency
- Handled escalation cases related to logistics issues, resolving complaints and coordinating corrective actions
- Managed returns, sample orders, and related documentation to support customer service operations
- Prepared reports and data analyses to monitor performance and support decision-making processes
- Participated in and presented project initiatives to improve supply chain processes and customer service standards
- Conducted stock reconciliations, supported onboarding processes, and maintained standard work procedures
- Supported Account Service Management activities such as supply planning,external communication, and allocation management also have been the primary back up for line manager
- Top achiever two years in a row
Customer Service Representative Intern
Nexperia
01.2019 - 03.2020
- Supporting 10+ team with intern activities
- Own customer portfolio handling in AMEC region
- Monthly/weekly/daily report creation in excel
Business Assistant Intern
Nexperia
03.2018 - 12.2018
- Office reception tasks (invoicing, parcel handling)
- Employee supporting (hiring papers, resignation papers)
- Assisting office manager
Education
MSc - Communication And Media Studies
Budapest Metropolitan University
Budapest, BU06-2026
BA - International Relations
Corvinus Univeristy of Budapest
Budapest, BU01.2020
Skills
- SAP
- Microsoft proficiency
- Power BI
EXTRA-CURRICULAR ACTIVITIES
Leeds - House of Lights: Volunteer
- supporting vulnerable adult in their everyday life
DRIVING LICENSE
- B2
Timeline
Customer Supply Representative
Nexperia
04.2020 - Current
Customer Service Representative Intern
Nexperia
01.2019 - 03.2020
Business Assistant Intern
Nexperia
03.2018 - 12.2018
MSc - Communication And Media Studies
Budapest Metropolitan University
BA - International Relations
Corvinus Univeristy of Budapest