Gáspár Viktorina
Budapest VI.
Summary
Proven Information Security Analyst with a robust background at Citi Bank, adept at integrating new processes and enhancing security protocols. Excelled in delivering top-tier customer support at Extreme Digital Zrt, showcasing exceptional problem-solving and communication skills. Achieved significant improvements in process efficiency and customer satisfaction, demonstrating a blend of technical expertise and empathetic customer engagement.
Overview
4
4
years of professional experience
Work History
Information Security Analyst
Citi Bank
10.2021 - Current
- Collaborated with a variety of teams to ensure seamless integration of new processes into existing infrastructure.
- Handled a large amount of calls on the daily while maintaining a high quality of work.
- Helped to identify possible weak points in existing processes and find a solution.
- Educated and trained users on information security policies and procedures.
Customer Support Specialist
Extreme Digital Zrt
02.2020 - 10.2021
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Found quick solutions to a variety of issues with critical thinking and deep knowledge of precesses.
Education
High School Diploma -
Budakalász High School
Gödöllő, Hungary05.2019
Skills
- Threat Intelligence
- Security Awareness Training
- Vulnerability Assessment
- Risk Mitigation
- Critical Thinking Skills
- Information Auditing
- Risk Assessment
- Security assurance
- Security Needs Assessment
Languages
Hungarian
Native language
English
Upper intermediate
B2
Timeline
Information Security Analyst
Citi Bank
10.2021 - Current
Customer Support Specialist
Extreme Digital Zrt
02.2020 - 10.2021
High School Diploma -
Budakalász High School
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