Gyöngyi Dr. Németh-Serfőző

As part of the Customer Service Team, I coordinate and manage the aftermarket (spare parts, KITs and Finished Goods) sales.

I am in contact with the Customers (mainly Intercompany), managing Customer orders, claims, warranty issues, urgent orders, direct shipments and ad-hoc requests.

I am responsible for the continuous and even workload of my Warehouse Operator colleagues, who pick and pack the goods and in close contact with the Shipping Department & Freight Forwarders.

I mostly work independently and proactively with full responsibility of managing the Aftermarket sales.

At the University, I was holding lectures and practices on Biochemical basis of life processes, Pathobiochemistry, Laboratory diagnostics and Physiology for an average of 250 student per semester.

I did participate in research work, preparation of publications, was a member of committees and taken administrative tasks for the University.