HAJNALKA STEPHENS
Budapest,BU
Summary
Adaptable and efficiency-oriented with over 16 years combined experience in business and hospitality industry. Dedicated individual with great customer service, communication skills and experience. Adept at handling customer inquires and resolves problems quickly and efficiently to ensure positive relationships with guests to promote customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Ticketing Agent
Celebi Ground Handling
10.2024 - Current
- Reviewed tickets, identification, and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
Guest relations, Night Auditor
Casablanca Casinos LTD
04.2007 - 03.2021
- Anticipate guests needs respond promptly and acknowledge all guests concern.
- Cultivated customer loyalty, promoted repeated customers and improved customer service.
- Conferred with management and team leaders to communicate targets, boost revenue and improve customer service level.
- Controlled cash and credit card payment transactions, kept accounts in balance and ran daily reports to verify totals.
Education
Restaurant, Hospitality -
Gundel Kàroly Vendèglátó
Skills
- Interpersonal skills
- Adaptability
- Detail driven
- Guest service
- Team player
- Quality assurance
- Communication skills
- Empathy and patience
- Complaint Handling
Languages
Hungarian
Native language
English
Upper intermediate
B2
Timeline
Ticketing Agent
Celebi Ground Handling
10.2024 - Current
Guest relations, Night Auditor
Casablanca Casinos LTD
04.2007 - 03.2021
Restaurant, Hospitality -
Gundel Kàroly Vendèglátó
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