Hajnalka Roszkopf

- solved general human resources inquiries of the employees on phone and on tickets.

- set up the training environment by placing the required equipment and beverage

-completed human resource operational requirements by scheduling and assigning employees.

-improved office efficiency by effectively managing internal communications and correspondence.

• Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
• Consistently exceeded productivity targets month-on-month through efficient customer service.
• Provided exceptionally high levels of customer service via live chat, email, phone and social media.
• Trained new staff on customer service protocols and company product knowledge.

• Providing high quality customers support on phone, for different sort of issues; managed over 50 call per day
• Providing high quality customers support on e-mail; archived high satisfaction rating through proactive one-call resolutions of customer issues
• Learned and maintained in-depth understanding of product and service information
• Sought out extra training opportunities to enhance customer relationship management abilities
• Increased efficiency and team productivity by promoting operational best practices

• Facilitate neighbors in conflict to find common-ground to their dispute;
• Applied deep understanding of relevant laws and policies to reach agreements
• Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details
• Prepared written opinions or decisions regarding cases. Archived over 25 agreements with positive outcomes

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
• Built trust and rapport with students through positive reinforcement and strong communication skills
• Assisted teachers with classroom management and document coordination to maintain positive learning environment

• Developed compliance best practices for company
• Developed strategies to resolve cases in client's best interest
• Provided legal counsel to clients on diverse business, financial and civil matters
• Negotiated settlements of disputes and litigation