Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Hajnalka Roszkopf

Hajnalka Roszkopf

Budapest

Summary

PERSONAL PROFILE well-motivated and energetic individual, with ability to communicate effectively on all levels within an organization. Committed to impeccable document control, product knowledge, and attention to detail. Adaptable and quick learner with problem-solving skills.

Overview

22
22
years of professional experience
3
3
Certifications
3
3
Languages

Work History

HR Generalist

Bosch Hungary
11.2024 - Current

- solved general human resources inquiries of the employees on phone and on tickets.

- set up the training environment by placing the required equipment and beverage

-completed human resource operational requirements by scheduling and assigning employees.

-improved office efficiency by effectively managing internal communications and correspondence.

Customer Support Executive

Covalen-Ryanair
01.2024 - 07.2024
  • Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
  • Consistently exceeded productivity targets month-on-month through efficient customer service.
  • Provided exceptionally high levels of customer service via live chat, email, phone and social media.
  • Trained new staff on customer service protocols and company product knowledge.

Contact Center Representative

Doterra Hungary
01.2022 - 11.2023
  • Providing high quality customers support on phone, for different sort of issues; managed over 50 call per day
  • Providing high quality customers support on e-mail; archived high satisfaction rating through proactive one-call resolutions of customer issues
  • Learned and maintained in-depth understanding of product and service information
  • Sought out extra training opportunities to enhance customer relationship management abilities
  • Increased efficiency and team productivity by promoting operational best practices

Mediator

My Neighbors’ East Surrey, Mediator Service;
02.2018 - 11.2021
  • Facilitate neighbors in conflict to find common-ground to their dispute;
  • Applied deep understanding of relevant laws and policies to reach agreements
  • Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details
  • Prepared written opinions or decisions regarding cases. Archived over 25 agreements with positive outcomes

Special Education Assistant

Young Epilepsy
08.2015 - 08.2018
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
  • Built trust and rapport with students through positive reinforcement and strong communication skills
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment

Legal Advisor

City Hall of Satu Mare
02.2003 - 08.2015
  • Developed compliance best practices for company
  • Developed strategies to resolve cases in client's best interest
  • Provided legal counsel to clients on diverse business, financial and civil matters
  • Negotiated settlements of disputes and litigation

Education

3 Diploma Adult Heath And Care - Health and Social Care

Crawley College

Masters degree of Commercial - Law, European Law and National Bussines Law

Babes Bolyai University of Cluj

Bachelor degree of Law Science -

Tibiscus University

Skills

Excellent problem-solving and organizational skills

Confident user of Microsoft Office

Driving License- B

Hiking

Interior Designs

Reading

Certification

Customer service, product knowledge, internal procedures, - Budapest Hungary, 2022,2023

Timeline

HR Generalist

Bosch Hungary
11.2024 - Current

Customer Support Executive

Covalen-Ryanair
01.2024 - 07.2024

Contact Center Representative

Doterra Hungary
01.2022 - 11.2023

Mediator

My Neighbors’ East Surrey, Mediator Service;
02.2018 - 11.2021

Special Education Assistant

Young Epilepsy
08.2015 - 08.2018

Legal Advisor

City Hall of Satu Mare
02.2003 - 08.2015
Customer service, product knowledge, internal procedures, - Budapest Hungary, 2022,2023
Mediator Training - Dorking UK - 2018
Epilepsy first aid training, Medication, Communication with parents, Safe support, Understanding autism - Lingfield, UK 2013, 2014, 2015

3 Diploma Adult Heath And Care - Health and Social Care

Crawley College

Masters degree of Commercial - Law, European Law and National Bussines Law

Babes Bolyai University of Cluj

Bachelor degree of Law Science -

Tibiscus University
Hajnalka Roszkopf